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Very good 7.9
Based on 1152 reviews

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Very good



based on 1152 reviews
  • Cleanliness 8.1
  • Facilities 6.6
  • Location 9.1
  • Room Comfort/Standard 7.8
  • Service 7.9
  • Value for money 7.2
  • Food/Dining 7.5
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Sudarsu T.
Indonesia
January 10, 2015
Room
Location, Food, Room Size.
After all OK, but too much for the money we paid, location close to all attractions, air condition need to be improved for hot weather in the city 32 Deg C.

Azhar A.
Singapore
January 07, 2015
Disappointing stay in an otherwise beautiful hotel
Room and location
This hotel is beautiful but management and staff performance need improvement. I was dissapointed with the two night stay at this hotel. Below are the major points: 1. We arrived at the hotel around 4pm and was told our supposed allocated room was not ready for another hour? The hotel is not even fully booked. We were then given another room after we asked. If we didn't ask, we had to wait for an hour. What is the check in time? 2. Shower mixer was not working. You get either cold or hot water. My friend was almost scalded by the hot water. The female day receptionist did not even bother to send someone to look at the problem after we highlighted this to her. The male receptionist however took the initiative to move us to another room where the shower mixer is functional. 3. On our departure day, we needed help to call our tuk-tuk driver whom we had pre-arranged the night before to send us to the airport. The female receptionist said the hotel land line was not working and a minute later, she made a call! The staff in general were helpful and friendly but I have to single out the female receptionist whom I feel disappointed with. Kudos to the night male receptionist who was kind and show initiative. The management really needs to improve staff performance and maintain the standard of the hotel. There are many hotels within the vicinity and I guess I chose the wrong one to stay in.

Stephen M.
United States
December 28, 2014
Overrated, Poor Staff, Terrible Food
Location, Departure
Chef is terrible - as worst Duck I've ever had. Hotel beds are hard as rock ... Hotel staff is slow and non responsive. Internet is poor. Location of Hotel is good. Stay elsewhere is my recommendation.

Donald A.
United States
December 12, 2014
Great old hotel right on the Quay
location, location, location
I always stay at this hotel when in Phnom Penh. I can afford better and newer but I like the character of this old establishment. Pleasant staff...very rapid response...very helpful. Nice river view...right on the Quay. Good price. A little rough around the edges...but, again...lots of character.

Linnea H.
United States
December 10, 2014
Comfy room for one short night
Location, historical ambience, nice bathroom
We were there for just one short night, so we wanted to be by the river. Everything went smoothly. We had to miss breakfast to catch an early plane. We did not have a room with a view, but for a longer stay that would have been nice. There are stairs to climb! Nice views from rooftop bar. We were too late for happy hour,b ut enjoyed a pizza up there, and pretty much had the place to ourselves.

warren S.
United States
December 07, 2014
pleasant stay in great location
staff were very professional, it is a tourist location with big tourist presence, the tons were quite sufficient

supatta U.
Malaysia
December 02, 2014
average
location

John M.
Australia
December 01, 2014
needed a lift
It was in a very good location,the only draw back was that the eateries manly sold pizza,pasta and beer.You had to go down the side streets to eat any form of eatable food.Also to many girly bars

James R.
Australia
November 28, 2014
Waterfront Comfort.
Dining experience. Old world character. Location.

EeHui W.
Malaysia
November 27, 2014
Great location
location cleanliness and staff friendliness
Great location. Clean room. Friendly staff. But walking up the stairs - especially you are given a room at level 3, 4 or 5, it could be a challenge.