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Excellent 8.2
Based on 818 reviews

Recent customer comments

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Excellent



based on 818 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 6.1
  • Location 8.5
  • Room Comfort/Standard 8.3
  • Service 8.5
  • Value for Money 8.1
  • Food/Dining 7.1

Tammy C.
Australia
January 30, 2016
Get softer beds
This is a great hotel , staff are amazing But the beds are hard as rocks

Tammy C.
Australia
January 30, 2016
Get softer beds
This is a great hotel , staff are amazing But the beds are hard as rocks

Andrew I.
Australia
January 13, 2016
Holiday
Location, courtyard & room size

yeeyan K.
Singapore
January 12, 2016
UNIQUE HOTEL
DESIGN UNIQUE, GOOD STAFF, ROOM CLEAN
LIKE THE RESORT DESIGN, VERY UNIQUE

jonathan L.
United Kingdom
January 10, 2016
A hotel which needs a overhaul
Location and friendly staff.
Decided to stay at Frangipani based on the many positive reviews. However I felt the hotel was rather disappointing and didn't match the standards of many others of the same price bracket in Phnom Penh. The hotel rooms are in need of repair, walls need repainted many, bedroom furniture was stained or broken, fridge was dirty and so was the bathroom. However this ha no bad reflection on the staff. The staff were generally good, and made a concerted effort to make our staff comfortable. Especially Mr Sinath. If it wasn't for him and his charm, Frangipani would for us have been a dull 6 days. one negative, all the rooms face a courtyard. The courtyard which has the only restaurant/ cafe can be noisy especially in the morning at breakfast. Our room was on the 2nd floor and I was awaken by guests at 6.30am when they were having their breakfast. Due to the courtyard being small and the rooms (3levels) surrounding the yard, this seems to magnify any noise.

wei L.
Taiwan
January 02, 2016
It's alright
Staff
Normal, average

David F.
United States
December 20, 2015
Stayed there often; staff is wonderful
helpful eager staff, location and garden
Always good to have a warm welcome back. Very good coffee makes it a good place to meet.

Tammy C.
Australia
December 11, 2015
Fantastic
Fantastic
Great hotel , great staff , rooms are lovely Beds are like rocks

Andrew L.
Malaysia
November 30, 2015
Dormitory than a Hotel
For the Smoker please avoid the Frangipani Hotels, you will be fine if they found you smoking in the room. Strictly no visitor is allow in the guest room.

Tammy C.
Australia
November 28, 2015
Staff and service fantastic
Staff , staff and staff , they were all so lovely
Very comfortable, home away from home They could have more choices on breakfast menu But every thing else fantastic