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Excellent 8.8
Based on 489 reviews

Recent customer comments

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based on 489 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.0
  • Location 8.7
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 8.6
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susan M.
United Kingdom
December 13, 2012
Fantastic hotel with great attention decor
Colonial feel to hotel
fantastic hotel in phnom penh - great facilties, excellent service and very comfortable rooms. elephant bar is a good place to hang out

susan M.
United Kingdom
December 13, 2012
Great hotel with fantastic decor
Colonnial feel to hotel
fantastic hotel with great service, facilities and elephant bar is good place to hang out.

Darren B.
United States
December 10, 2012
Beautiful hotel with outstanding service
Staff attentiveness, grounds, and central location
Our stay was wonderful and would highly recommend Raffles to anyone wanting a respite from the City. The history inside the hotel is interesting but the staff and food are the gems.

leander C.
United Kingdom
December 09, 2012
Very expensive...
foods is ok
Kind of old hotel. Rooms seem stuffy. Food is just OK for a 5 star hotel but the breakfast buffet is excellent!

jehan L.
November 30, 2012
Once is enough
Copy to the Managing Director: Dear Managing Director, When I booked my room at Raffles through Agoda, I asked for a quiet room. I then send you an email to confirm that I needed a quiet room. Finally, when I check-in I asked again for a quiet room... You decided to give me the room #153 When I checked-in I had the chance to stay right next to an open door room where many customers enjoyed visiting this room guest and speak very loudly. I said to myself... Keep quiet, don't make a story, maybe the hotel manager does not know about this group and maybe it will not last... Indeed the noise left and I could sleep. In the middle of the night, while sleeping, I heard slashing doors in this long marble hallway and the noise was loud enough to wake me up. This morning, after a few slashing doors percussion, I had the chance to hear hammers and drillers right on top of my head. I called the Concierge to complain and asked if I could sleep a bit longer but the noise did not stopped and I finally decided to go for breakfast. When I came back from breakfast, the workers where still at work and the noise was not acceptable for a five star hotel, when the guest previously specified his need for a quiet room. I will of course publish comments about my stay at Raffles Hotel on the internet and I am sure some people, sensible to noise will read it with a lot of interest. Sorry to be rude with you but when you run a "so called" best hotel in Phnom Penh you should give a bit more respect to your customers and do not allow workers to work above a sold room.

Alexander S.
November 28, 2012
they did some upgrades in the room; modern tv etc. better than before.

Priscilla M.
November 21, 2012
Great hotel
Location, service,amenities
Staff was very friendly and helpful. Good management. We asked for high floor but was given ground floor room.

Roy A.
United States
November 21, 2012
Grand hotel
Very helpful staff, nice quiet room
Concierge booked a boat for us down theMekong River and a bus to Ho Chi Minh City. That made it extremely convenient and they charged a minor fee of 5% which amounted to around $2 US. It saved us at least 2 hours and pedicab fees. If you sit out and enjoy the beautiful pool, they bring you complimentary cold bottled water and fruit. Couldn't get any better than that.

Michael H.
United States
November 20, 2012
"The" place to stay in Phnom Penh
Colonial elegance and service in a rapidly-chaging Phnom Penh; top shelf property with grace
Le Royal has quite a story and has survived since French colonial times in Cambodia; it was where expats went to escape the Pol Pot invasion of the city. Raffles has done a great job giving it a facelift to modern top shelf amenities, while preserving its substantial ambiance of colonial Indochina.

Loretta T.
November 13, 2012
Great location! Fabulous staff,but overpriced
Swimming pool was great,after walking the streets of Phom Penh
it is truly a grand hotel.staff were fantastic.this was a special birthday present to my husband.the staff were very attentive and certainly made his birthday special.however,i thought the buffet dinner was ordinary for a 5 star hotel ( and over priced),the menue for the other grand restaurant was limited,so we went out to regrets we stayed here.sorry,i forgot to say breakfast buffet was fabulous!