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2015
Excellent 8.8
Based on 487 reviews

Recent customer comments

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Excellent



based on 487 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.7
  • Location 8.7
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 8.6

LESTER H.
Australia
March 25, 2015
Romantic, beautiful and sublime!
We enjoyed the attention to detail, the smiling and attentive staff and the extra miles they went to make our stay a fabulous lifetime memory! This hotel is a heavenly experience.
We thoughly enjoyed our five days at Raffles Le Royal. It was the most beautiful, serene and hospitable hotel we have ever stayed in. The attention to detail and the unassuming but kindly manner with which we were treated was simply amazing. The hotel is so beautifully appointed, so comfortable, so quiet and peaceful and it smells so wonderful too! The room we were upgraded to was absolutely stunning. Large and beautifully appointed with lovely artworks, gorgeous furnishings, elegant and roomy bathroom and wonderful carpets, a private balcony and even a coffee machine, plus a wonderful young man who was our butler. Pisteth was so quietly well mannered and anticipated our every need. It was a heavenly experience. The breakfasts, and the buffet dinners were outstanding with amazing choices of fresh imported foods and gorgeous authentic Cambodian dishes. The pool was an aesthetic oasis in the central courtyard. We loved Raffles and the beautiful, professional and kind staff who made this trip so special and meaningful for us. This hotel is truly a heavenly experience. Thank you so much!

lois Z.
United States
March 01, 2015
Still the Best (though I have not stayed in Sofit
Staff, Elephant Bar Great Pool
The only thing Raffles lacks is great rooms..Some are very Small Some have room for at least a loveseat but instead have only a dining room chair and table too small for even netbook or ipad navigation. But the staff is wonderful..as is the bed..and the location falls into the good enough category. There are always tuk tuks available, but unlike many lesser hotels, they are not attached to or vouched for by the hotel. And the Raffles has a great feeling of history and charm.

Michael M.
United States
February 06, 2015
A wonderful hotel with mod cons.
Service, location, style
Excellent

Stephen M.
United States
February 04, 2015
Overrated
Location and Departure
This hotel is overrated. $50.00 for simple dinner buffet with only 7 items on the line to eat. Night buffet is $75.00USD and as equal rip off. The room is not at all good as it too is overrated. I give this hotel perhaps 3 stars at best. Stay elsewhere and save the money.

Daisuke K.
Japan
February 04, 2015
Perfect service hotel
Good location, Good staff service, Good restaurant

jeanette W.
United Kingdom
January 04, 2015
Perfection
The look, the feel, the whole experience
I can't fault it. New Year's Eve was a sheer delight. I look forward to returning.

michael H.
Australia
December 28, 2014
perfect in every way
ambience, service, character
Absolutely perfect. Faultless.

Sally J.
United Kingdom
December 23, 2014
Historical heaven.
Staff, service, architecture and decor.
Fantastic, felt I was staying in a beautiful

John M.
United Kingdom
December 12, 2014
Home in Phnom Penh
Standard of service, value for money, elegant bbuilding
Excellent

David M.
United Kingdom
November 26, 2014
Rel,ax in style
Excellent room, helpful staff, relaxing environment
We booked to stay here on our last night (of 17) in Cambodia before flying back to the UK. It certainly tries hard to preserve the style and service that Raffles are renowned for. Was disappointed that the main restaurant was closed for a private function as that was one of the main reasons for staying here as we had heard very good reviews of it and the menu looked fantastic. I suppose I should have checked ahead! As an alternative the Cafe Monivong had a cultural evening with traditional music and dancers which was good entertainment and there was a good BBQ and buffet, but as you would expect it was not to the same standard as the main restaurant. Staff were all extremely helpful and very efficient although we didn't appreciate a 6:30 early wake up call which we hadn't ordered -we were checking out late. I hope the person it should have been for made their flight!