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Excellent 8.1
Based on 472 reviews

Recent customer comments

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based on 472 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.3
  • Location 8.9
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 7.8
  • Food/Dining 7.3

john P.
United States
March 12, 2016
Some nice amenities, some weak spots.
Location with a river view. Breakfast delivered to the door. Modern, spacious suite.
Mostly good, but it's disturbing when the night clerk is splayed out on the sofa, shirt open, snoring so loud you can't wake him up. Anyone could come in and take keys and whatever else. Also, tiny ants in the bathroom. Day clerk was solid and helpful.

Yeo S.
March 10, 2016
everything ok
location, price & room big
overall was an ok stay, no big fuss. the lights at the stairways a bit dimmed, people might fall if they are drunk or missed a step. hope they can brighten up the corridors & stairways.

arthur J.
United States
March 07, 2016
Awesome view of rivers and sunrise
This hotel is right on the Tonle Sap River, with a solid view of the Mekong. The balcony was huge! I could watch the sun come up, and had a commanding view of the whole riverside. The view made this my favorite room of the whole trip. Staff was friendly, and mind their business. They got me a ride from the airport which is comforting. Phnom Penh was great to me, but the airport can be overwhelming. Staff knows the tuk tuk guys that hang out in front of the bldg, so you feel a little more relaxed. Did my laundry for cheap. Location was perfect for the whole riverside bar and restaurant scene. Night market, real close. Free breakfast at a restaurant directly across the street, and it was a good one! This was my favorite room on a 6 week trip.

Fiona H.
South Africa
January 18, 2016
Poor Service!! Shocking attitude of hotel staff
We booked and paid for four rooms, they only gave us three rooms. Check your bar fridge for the correct quantity of drinks. Even though we informed them of this error, they still charged us for 20 drinks that we did not have! They quoted a day rate for a taxi, which when we came to pay, was completed inflated and incorrect. Even though we had paid upfront for an airport transfer, they wanted to charge us again! Bad management and training of staff. Not a hotel to stay at and please avoid.

David H.
United States
January 04, 2016
Enjoyable Stay
Location, Value, Staff
Enjoyable 4 night stay. Located in the middle of riverside bars/restaurants. Good sound insulation from outside noise. Staff always ready to assist. On going daytime construction across the street is not too bad. Good wifi (1st floor room). Free breakfast is located across the street and is good.

Manny D.
December 14, 2015
Accessible to pubs and the like places
Near the river and near everywhere. The only thing that is noticeable are the garbage outside of the hotel along street 144.
Overall good

James M.
United Kingdom
December 07, 2015
Great large room on riverside
Large room with balcony overlooking river
Room is fantastic. Hotel does not have any facilities such as pool or gym though. Service was very ordinary and sometimes bad. Breakfast can be served in room or in restaurant across the road, but sometimes staff failed to deliver. Worth staying just for room and view.

Thomas M.
November 27, 2015
Million dollar view of the Mekong and Tongle River
The river views, the attitude of the staff and the relative comfort of the hotel.
The views of both rivers was magnificent and was worth the money in itself. The hotel is basically accommodation. There was no bar, restaurant or the usual things associated with a hotel. Breakfast was provided in a good restaurant across the road.

November 26, 2015
Overated Gloomy Hotel
nothing exceptional worth mentioning
I felt that more lights along the stairs and corridor would be great.

Rainer W.
November 22, 2015
Nice room but poor service
Location, Size of the room, Housekeeping
I had a Deluxe Riverside Suite in 2. floor It was a renovated large room with nice riverview and well working equipment . But some services had been very poor : they confirmed by email a pick-up from the airport, but when I arrived nobody was there to pick me up. In the hotel there had been only 2 front office men : one in the morning who understood some English and one in the afternoon , who understood nearly nothing. never it is possible to see a manager/ owner or similar also when I was asking for this ( 'is working at another place' was told to me); in any case these 2 Reception guys had been very friendly. The most terrible service was done in the night : the Entrance door was closed at about 10pm , inside was a night- security man , but when I arrived between midnight and 1:00am , he was sleeping . First night so deep that I had nearly to break the glass in the door until he waked up to open ; next day I complained about this with the result he left door open but was sleeping very deep , it was not easy to wake him up to get my room key . On my last night the Cambodian wife of my friend spoke to the night-man to tell him in his language ( he did not all understand anything in English) that I need a wake up call next morning at 8am,what he confirmed; when I returned later at midnight alone I tried to explain him again by signs that I need wake up call; but despite of these 2 askings : no wake up call ; the morning guy told me that he didnt get any info from the night security man about the wake up call. Another thing : I booked by Agoda the room with breakfast. This has very poor quantity (Coffee and eggs or Joghourt and coffee) , it can be taken in the Croisette but there is no 'upgrade' possible even for extra money