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Excellent 8.6
Based on 1728 reviews

Agoda Verified Reviews

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Excellent



based on 1728 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.5
  • Food/Dining 8.1

2 Linda U.
Cambodia
May 30, 2016
Such a shame!!
We booked our client in for the forth time now for the last 6 months, each time she would be staying up to one week, and this last time she stayed 12 days. What is so shameful about this hotel is that they actually make my client wait at the hotel lobby for one hour on her last day when she had to run to meeting early morning at 8am, even she said she will come back to settle the bill from the room service when she check out (because she doesn't have credit with her, and because we are the one who have to check out for her). We understand there is rule that they need customer to settle the bill, but she wasn't going to check out at 8am and she was going to keep all her belongings at the hotel, but regardless they still made her wait for TWO hours on her last day which mean time is VERY valueble!! When I got there i asked to see manager, the supervisor came in did not want to listen to my complain and asked me to be quiet so he can tell me his rules, and I said I know your rules but I want you to know that what you are doing to your royal customer is unacceptable, do you think she is going to run away from her bill, leaving all her belongings to you?? TWO big luggages?? Just her suitcase is already more expensive than the bill and her suitcases are BRAND NEW!! At least an apology, but nope!!! I will not book her this hotel anymore because the service is really poor. And I want to let everyone know how they treat their customers, like we are criminal who want to run away from their room service bill (we already paid FULL for the room btw)

10 Elaine A.
Singapore
May 29, 2016
Nice and windy hotel
location and breakfast is good

6.4 Mar S.
Hong Kong
May 21, 2016
Great stay until my shoes were stolen
After a great stay at Plantation, with great service and a nice accomodation, I realized my sandals had disappeared. I immediately alerted the desk. Once I left Cambodia we kept in touch to know if they would have found them. Not willing to take the responsibility, they shut down our conversation and stopped replying to my emails. For an hotel of this standing, that's not acceptable. I would not recommend anyone to go in this establishment despite their nice facilities and none of the same group like Kabiki, Blue Lime and Pavilion as their back office is really disrespectful.

8.8 veena R.
United States
May 12, 2016
great location and very helpful staff
the staff were incredibly helpful with answering my questions, and they definitely made my visit great. the location is also fantastic! a great oasis in a busy city.

9.2 Phoejane F.
Philippines
May 09, 2016
Wonderful stay
We had a lovely stay at Urban plantation. The pool was nice, the place was clean and people were helpful. However, it would be more comfortable if they have bidet in the toilet it's kinda' hassle using the toilet without it. Cheers!

9.6 Abhijit J.
India
May 08, 2016
Beautiful property
Gorgeous property, lovely room, friendly staff- great place to stay

7.6 Donna C.
Singapore
May 01, 2016
Pleasant stay
neat and clean room, pool is nice and quiet, relaxing and tranquil in the hotel grounds, deco is tastefully done

9.2 Seng L.
Singapore
April 28, 2016
Better than what you see in photograph
It's really quite nice. Value for money!

4.4 Jay T.
Singapore
April 27, 2016
Feedback
Water leakage from aircon. No action taken from hotel despite reminders

10 luci R.
Australia
April 26, 2016
perfect
just got back from plantation and it was by far the best place I stayed in Cambodia! Couldn't fault it in anyway. Also was great that it was close to many main attractions. The only thing I would note is that it is about 45mins from Phnom Penh international airport and peak hour traffic can be crazy so be sure to leave enough time