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Recent customer comments

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based on 950 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.5

Glenn L.
March 03, 2016
Great place to stay
Loved the beautiful pool at the end of a hot day. Short walk to the market. Friendly helpful staff.
Great place to stay. Loved having breakfast outdoors. Excellent location. Quiet and comfortable.

David R.
February 28, 2016
Frangipani Siem Reap
staff, location, room size
The hotel is quiet and in a good location, about ten minutes' walk from Bar St. The Palace Frangipani in Phnom Penh is of a slightly better standard. Has a good pool, which was pleasant to laze around

judith A.
United States
February 26, 2016
comfortable stay
food service, spa, location
We had a lovely stay, and especially enjoyed the spa and swimming pool. The grounds and lobby are lush and inviting. The staff was always ready with a smile and to offer assistance. The location, near the old Wat Bo temple, is also a plus, with many excellent restaurants in walking distance. The tourist heart of Siem Reap is close enough to be accessible, but the location invites exploration of other parts of the city as well. Of course, the glory of Angor Wat overshadows all, but Siem Reap itself has a lot to offer, and the Frangipani is a comfortable place to experience it.

Graeme O.
February 24, 2016
Reasonable hotel
This hotel was well located away from pub street, the pool was good and the staff were friendly but kind of inattentive. By that I mean we went downstairs for the buffet breakfast on the first day and basically seated and served ourselves without any staff coming near us. I just found this a bit odd as this would not be usual in a hotel like this. Food was ok without being exceptional. Might stay there again but would check out other hotels as well.

Wan S.
February 22, 2016
Wonderful stay
ambience, cleanliness, friendly staff
Would recommend this place to anyone going to Siem Reap. Surrounding area not too busy yet still walking distance to market and pub street (we never actually walked though since we had a dedicated tuk tuk driver throughout our trip). The pool looked welcoming and the restaurant which is by the pool is also very lovely...a nice place to chill. The staffs were also very nice and polite.

Sussi B.
February 20, 2016
Good value for money
Really really good value for little money. Nice restaurant, lovely pool and good, quite area close to City center. Only issue was more issues around misunderstandings for sightseeing/bustransfer and the hotels involvement (hereunder unclear prices compared to what you get)

David M.
United States
February 19, 2016
good location!
A nice hotel located in town but not in the dead center of things. Nice staff, good breakfast and clean rooms.

Indhumathi G.
United States
February 14, 2016
Okay place
I did not get the room I booked. I was told it was occupied by someone else and I was given another room that I did not like

Lori O.
United States
February 12, 2016
Gorgeous Hotel at Great Price
Perfect location (just a few blocks from Old Town Siem Reap); gracious staff; gorgeous pool; excellent breakfast! Loved having a bathtub and warm water, and the wifi was nice and fast. Definitely would stay there again if we're back in Siem Reap.

Jessica S.
January 31, 2016
Lovely hotel, great location!
The staff, the pool and location
My whole stay was lovely! The staff so friendly and always willing to help, the pool was lovely, room was clean and comfortable, and breakfast buffet was really delicious. The location is very central and quiet, a short walk to the markets and only 15 minutes walk to pub street.! I didn't get a chance to try the spa but it looked stunning! Would definitely recommend other travelers visiting!