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Recent customer comments

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Very good

based on 927 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.3
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 7.7
  • Value for Money 8.0
  • Food/Dining 6.9

January 07, 2014
Centralize location and Large room
Good service, Large Room, and Centralize location
Check-in and check-out are fast, room is very clean, hotel is close with Chong Wen Men Station Line 2 walking distance about 8 minutes.

December 04, 2013
Terrible experience. Old Worn-Out,
Central heater got out of order during this cold winter period! How funny is that?! I checked out right away, cos it was unbearably freezing cold They refused to make a full refund. Which I just checked in for less than 4hours. I didn't even stay over the night. The tricky part is, I was told refund could be arranged while i was talking to the receptionist! Definitely not a five-star!!

United Kingdom
November 03, 2013
Luxurious central location
Very attentive and friendly staff, great central location and very comfortable rooms.
We had read that we would struggle to find English speaking staff but were pleasantly surprised to find that everyone we spoke to were not only English speaking but very attentive, friendly and most helpful in every way. We were upgraded to junior suites on arrival and provided with all the information we needed to get around the city at night and back. We were able to arrange our trip to The Great Wall with our own driver and upon our return my friend had a birthday cake waiting for him in his room without any prompting from us, a nice touch. We were anticipating a frustrating experience but came away having had a superb time and will return very soon I'm sure.

Steve S.
United States
October 31, 2013
Fundamental problems made unpleasant stay
Location, Room Size, Lobby
My first impression of the Capital Hotel was quite positive, with an impressive lobby, a spacious room, and elegant traditional Chinese styling. It is well-located for sightseeing, walking distance to Tiananmen Square. But I quickly came to realize that the hotel suffered from many fundamental problems, including faulty plumbing (I was forced to change rooms due to a major leak), WiFi so poor it was essentially unusable for even basic web browsing (in both rooms), and rooms so warm at night that good sleep was impossible -- in late October with A/C on high. A 3-star hotel with decent WiFi and livable room temperatures would have been a much better choice than the "5 star" Capital Hotel.

Chinbat T.
October 28, 2013
very bad customer service at the front desk
very hard to get a taxi at the hotel
I am going to stay next time and I would recommend to my friends

Chris H.
United Kingdom
October 22, 2013
Good location
Large room with bath and walk in shower
Ideal base to explore the city, i always prefer to eat local food and there is a very good and inexpensive restaurant opposite the Capital Hotel

colin V.
New Zealand
October 22, 2013
Great location, close to main attractions.
Friendly staff, nice interior design and great breakfast varieties
Pleasant stay,great experience,friendly staff, nice interior design and great breakfast with varieties

Saw L.
October 21, 2013
Nice hotel that is near to Tian An Men
Goodl location, nice hotel and great breakfast
We stayed at the Capital Room and thus we were treated like a VVIP. This hotel was a bit old but the room was comfortable. Tian An Men square was only about 1km away thus it's very convenient for visitors.

Larry A.
United States
October 08, 2013
Ok to sleep there, other needs not so much
3 bad things: 1 rude housekeeping in pool area And check in 2: dirty tub in bathroom 3: need more knowledgeable staff
They need to get working wifi and update their staff on businesses that are closed in Beijing. Many restaurants that tourist would like to eat at have been closed but they would send you in a cab anyway to the nonexistent business.

Richard W.
United Kingdom
October 06, 2013
Great location
Location, room size, Internet
Fantastic location. Just a walk to forbidden city. Beds were super comfy. Room a bit dated, but large and clean.