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Hotel Area:
Panyu District
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Number of Rooms:
105
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Free Wi-Fi |
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Check Rates & Availability At This Hotel |
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We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.
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Sorry, there are no available rooms at the Chateau Star River Hotel Hai Yi Peninsula for your chosen dates.
Customers who looked at this hotel often booked...
Recent customer reviews
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Sze W.
Groups
Hong Kong,
April 02, 2013
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Quite near to the Theme Park
Room is quite new, Clean, Modern
7.3
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Sze W.
Groups
Hong Kong,
April 02, 2013
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Quite near to the Theme Park
Room is quite new, Clean, Modern
7.3
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Rongqi L.
Families with young children
China,
February 12, 2013
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Nice room but relatively quiet location, hard to
8
that is quiet nice
but no shopping
sleeping is good
cantonese food is good
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Nelvyna R.
Business travelers
Indonesia,
January 25, 2013
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really enjoy stay at this hotel.big, clean, comfort and staf friendly. walking distance to market, shops, n anywhere.fortravelling alone without join tour is also easy.public transportation easy to get
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Lopes D.
Couples
Portugal,
November 03, 2012
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Very good Hotel, high class
low price for a high quality
8.3
very good hotel for the standart price. the only problem is if you need to catch a taxi. this si extremly difficult to catch taxis from the hotel due to the traffic jam all day. this hotel need to provide some alternative transport for the guests.
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Paolo E.
Couples
New Zealand,
May 04, 2012
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Beautiful hotel in wrong place
Luxurious rooms, attentive service, shuttle service, amazing swimming pool
7.3
This five star hotel is beautiful in every sense. The decor and furnishings both in the public spaces and in the rooms are stunningly lavish and it seems no expense has been spared. Staff are obliging and helpful - in fact there seems to be three people to do every job! The problem with the hotel is its name and location and these two things are linked. The hotel is one of two of the same name. They are sister hotels differentiated by their locations. Unfortunately for us the other hotel was better known than ours. This was reflected in the fact that no less than four times (out of five!) the taxi drivers took us to the other hotel. Even worse two of the drivers were beside themselves unable to find the hotel even after receiving directions from a variety of people, including police officers. We were of no help - all we had was the name and address of the hotel in Chinese. The taxis didn't seem to use maps or GPS. When delivered to the sister hotel the staff there was obligingly patient in either taking us to the right hotel in their shuttle van or trying to show the taxi how to get there. Our hotel also used their shuttle vans to take us to the Canton Trade Fair and, when we wanted to go into town, a 25 minute ride away, they would take us a couple of kilometres and then flag down a taxi for us. The other down side of the location of our hotel is that it is a long way from anywhere. There is no ability to wander down the road and find a bar or restaurant rather than eat at the hotel where the two in house restaurants were very expensive.
Hotel Feature Tip:
When you leave the hotel take a map with the hotel's location on it to help your taxi find it later.
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Yiu T.
Families with young children
United Kingdom,
April 04, 2012
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Big rooms but bad location
big bed! quality furnishings
5.7
Its everything you would expect a hotel like this would be but the location is pretty bad, no taxis, but they did offer a shuttle bus service to take you to the taxis hot spots.
Sightseeing/Attractions Tip:
Chime Long park
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Kwok N.
Families with young children
March 25, 2012
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Complaint
Beautiful enivornment but bad service
4.7
I have visited Chateau Star Group hotels for two times. But both times i gained unhappy experience. In first time, the staff told me that the hand shower was slipped in my room and asked us to wait until the checking completed while we check out. We were arguing for that and she didn't let me go. And i have been waited for 1 hr... Finally, the senior staff let us go when there were crowded of people in lobby. For this time, the staff told me that the decorations near the bath is damaged in my room and asked us to pay for that while we check out. We argued for about 1 hr. and paid half price to the hotel finally as we need to get on the bus on time. I was sure that all facility in the room was in good status. The above problems were not happened in other hotels that I visited before. So, I don’t recommend this hotel to stay.
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Chopin Y.
Couples
Indonesia,
October 24, 2011
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Great hotel with execellent, fast,helpful service
Super HUGE bed !! great indoor swimming pool and gym facilities
8.7
This is a real 5 star hotel, with excellent service.
Small thing we don't really like is that we have to pay RMB 30 for 15 minutes internet servic in the business centre. Cmon.. No free internet ? We stayed in the other 5 star hotel in Jinan city, and they supply a computer with a free internet.
Oh yeah, this place is a quite bit far from city. Taxi will be a little issue.
We have dropped into a taxi station with our luggage because they can't call a taxi. Very strange.
Other that that, it was so perfect.
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Clement F.
Business travelers
Malaysia,
June 26, 2011
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Grand Hotel with great service
9
The staff are very helpful. The rooms are beautiful and very clean. The atmosphere in this hotel is peaceful and very comforting
Hotel Feature Tip:
Great selection of buffet menu for breakfast. It has a very nice swimming to relax around
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Customer Support
Customer Reviews - Chateau Star River Hotel Hai Yi Peninsula, Guangzhou
NY-AGWEB-3108
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