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Good 6.8
Based on 2488 reviews

Recent customer comments

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Good



based on 2488 reviews
  • Hotel Condition/Cleanliness 6.5
  • Facilities 4.8
  • Location 8.1
  • Room Comfort/Standard 6.2
  • Service 6.6
  • Value for Money 7.2
  • Food/Dining 6.1

Valerie C.
Singapore
December 08, 2011
great location
excellent location between beijing road and the wholesale centres
relatively new furnishing, good restaurant in hotel. staff need a lot more polishing in terms of service.

samuel C.
Brazil
December 08, 2011
good business hotel
location, location
hotel is okay, i always stay here... but need to change. staff barely speaks english

ZEE L.
Malaysia
December 06, 2011
Good Location, next to Beijing Road
Spacious Rooms and nice river view.
A repeat customer, last stay was on March, business trip, looby area was going for renovation then. On arrival, greeted with foul smells more like dried sea products or something at the lobby. Lobby still looked rundown, what happened with the renovation then? hmm... Rooms: on 35th Floor, spacious, just renovated still with lots and lots of cleaning to do. Traces of plasters ceiling's fiber residue at every corner, and around beds, and behide doors,..internet access via cat 5 cable not wifi. International electrical socket and extension cable ready in room for all gadgets. bathroom: with shower but no bathtub, need to preset heater for warm water. Beds: Hard, be warned. Sofas: My 6yo child prefer it over beds.. Hotel a little far from metro station, easy to catch a cab or van in front of hotel. Must nego price first before taking one.

ZEE L.
Malaysia
December 06, 2011
good location
firm bed, zhujiang view
we stayed 3 nights, hotel located walking distance near famous beijing road, good for shopping and eatery. a strole along zhujiang is just 5 minutes away, another plus. metro station is a bit far fetch though,. p.s. dim sum at four seasons restaurant is comendable and recomended. thank you.

Fiona T.
Singapore
December 01, 2011
Great Location for Stockists
Best Location, Loved the free upgrade promotion
I would give 5 out of 10 for service as some of the hotel staff were outstanding but some ruined it for the rest. When I arrived, my initial assigned room smelled of smoke which wasnt ideal for living there a week with my superior. However, the counter staff did let me have a choice from 3 other rooms, which were also not exactly the best. I settled for the one that had a floor lamp which wasn't working and had to direct them and teach them how to change it. Location was the most ideal as it was in the middle of all wholesale suburbs. And taxis were easily often available. Close to food and shopping. Just below the hotel is a few levels of wholesale which are also available to the public as retail. I should also say the level of English spoken by the hotel staff was better than I expected. Good on them. The only thing I wished was better were the beds, they were rock hard. However, for the price I'm paying, I give it an overall of 7/10. I tried the breakfast, and it was terrible. Too oily and overcooked. Internet is also provided by LAN cable without extra charge. Good for businesses. :)

tay B.
Singapore
December 01, 2011
Fantastic hotel with good location
location
We had an enjoyable 2 nights stay. The 2 bed room suited us nicely and we also have internet which i think most would prefer.The location was good and Beijing was within walking distance. However, the service of the staff were not so friendly as i noticed, as front line customer service, the impression of the staff is very important as they are the first contact most of the visitors will approach. Their command of language,knowledge of attractions, transport are all essential things they should be aware of. This i believe will bring forth the hotel to a greater height.

Syed S.
India
November 30, 2011
good hotel with good service
near by shopping malls and beijing lou
it is a good hotel for couples, metro is nearby and also shopping areas and walkable distance. if you want to cook tha everything is avaible nearby and also each room has got kitchen. the service of the staff was good.

Tay C.
Singapore
November 29, 2011
Horrendous Experience!
- near beijing lu
grand continental apartment is offically top of my list as the worst hotel stay i have ever had to date. firstly the beds were unbearably hard, you could practically knock on it like a door! it was just like sleeping on a thick plank of wood! we had to lay our shawls and the 2 extra blankets provided in the room to feel slightly better. secondly, on the 2nd night that we came back to the room, we realised only 2 sets of towels are provided? bewildered, we asked for another 2 sets (there's 4 of us), the reply we got from the reception was that there is a change of policy and each room will only get the no. of towels according to how many beds there are in the room. we were stunned! there is 2x double beds in our room so that means we only got 2 sets of towels??? ridiculous! its the 1st time i have heard of this! isn't tolietries provided at hotels according to no. of paxs staying at the room?? furthermore, we if want to get any more towels, it will cost 10rmb per set per day! so all other travellers planning to stay at grand continental, remeber to bring your own towels if you hav 2 paxs staying at a room with a double bed. don't be stunned if only 1 set of towels is provided since there is only 1 bed in the room.

Sulain K.
Oman
November 29, 2011
Lovely hotel and service with a smile
best features of the hotel
Lovely hotel and service with a smile best features of the hotel

Chia Y.
Malaysia
November 24, 2011
Great location, mediocre room
Near to Beijing Road
the service apartment has a great location as it is just around the corner of beijing road. the pearl river is also nearby, and there is a subway station within the vicinity. the rate is acceptable given the size of the room and the strategic location. the hotel staff is definitely not the friendly genre but hey this is not an international five star chain anyway. the room is not carpetted so the floor is cool when you turn the air conditioner full power on.