arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.3
Based on 334 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 334 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 7.7
  • Location 7.7
  • Room Comfort/Standard 8.8
  • Service 8.7
  • Value for Money 8.2
  • Food/Dining 7.5

Victoria V.
United States
January 10, 2016
Great getaway in the middle of city
Hangzhou can be stressful and it felt like a retreat in the middle of the city.
Love the modern, clean, zen style and attention to details. Staff helpful and pleasant.

Sri R.
Indonesia
December 28, 2015
Stylish boutique hotel
Room and interiors are stylish and comfortable, free spring water from nearby Tiger Hill and Longjing Tea Leaves to brew tea in the room, Wifi
Location-wise was so so as Suguang Rd. has heavy traffic most of the time. Bus aplenty infront and across the street from the hotel. We had many taxis refused to take us back to hotel due to heavy traffic. West Lake was around 30 minutes walk past a block of garden. Breakfast was Chinese-standard, not commendable. However, the hotel room was very comfortable and stylish; we loved our stay in the room very much! The tiger hill water and free longjing tea are a nice touch for guests to brew their own tea in the morning and/or evening. All in all, I would totally love my stay if not for the inconviniences in transport.

Yap Y.
Singapore
December 25, 2015
Nice staff and good room
Polite and helpful staff, nice breakfast and ease of transport to various tourist destinations.
Good stay, recommended for small families. I like it and definitely will choose this hotel again should I revisit hangzhou.

Yean T.
Singapore
December 23, 2015
Mr
Restaurant food
I was lucky to met a friendly front desk staff,Neal. Very good service

alexandre Z.
France
December 18, 2015
Not really worth it
Correct
Not bad but does worth 5 stars Sound 4 stars

Siu L.
United Kingdom
December 08, 2015
Interesting design
design, room, food
average 4 star stay at a small hotel. lobby played tasteless music.

Wu Y.
Malaysia
December 06, 2015
Location is not good
Clean

Matthew M.
United States
December 04, 2015
Try's to be zen-esque but doesn't quite make it.
I honestly don't get all of the positive reviews on this hotel. We booked a business executive suite and although the room was large, it was a street facing room. The room acoustics were awful making it so that we could hear every sound outside the room all night....cars, trucks, horns, etc. The room itself was bland and the carpet dated. Although the room is fairly close to many of the West Lake attractions, transportation from the hotel was a little tricky. Front desk service was average at best.

Aaron L.
Taiwan
November 27, 2015
Great place for relaxation
good food, nice service

Kwan E.
Hong Kong
November 23, 2015
V good
Clean modern