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Recent customer comments

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Very good

based on 627 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 5.0
  • Location 8.2
  • Room Comfort/Standard 6.9
  • Service 6.8
  • Value for Money 7.4
  • Food/Dining 5.5

November 06, 2013
very reasonable price
only few min walk to night market, clean room, big bed

Tiong T.
November 03, 2013
Quiet place with everything needed
Great location, close to many shops and restuarants, Wifi
It was a really good hotel to be in. It was close to many tourism spots. It just might need a bigger sign

Tiong T.
November 03, 2013
A nice located hotel.
clean, great location, close to shops, restuarants.
A Quiet place close to lots of place for tourists to go. Just neeeds a bigger sign.

Vievien G.
October 29, 2013
Small, small, small
location not bad
Location not bad but we need to walk into the hotel lane, the car cannot go inside the hotel entrance

Kok L.
October 25, 2013
Rating : 2 out of 5
Reasonable price, Good Location & located at a nice street
Reasonable and affordable price for those who are looking for a place to overnight after a day trip around West Lake. Good location which 500m walking distance away from the nearest Metro station (Ding-An Road station) and about 1.5km from West Lake and city centre which are crowded and full of variety of restaurants and entertainments. Furthermore, this hotel located along a nice street which is covered by Song Dynasty's buildings and culture (Nan-Song-Yu Road). But the only thing that makes me uncomfortable was most of the hotel in China is smoke allow, included Ibis HangZhou as well. Guests are even permitted to smoke inside hotel room! So, you will annoyed if you are a non-smoker.

Li C.
October 24, 2013
comfortable and tidy room
friendly staff,centralized locations, great restaurants and attraction spots
it was a pleasant stay as the room was need and easily accessible to the various attractions.

Li C.
October 24, 2013
Affordable and convenient
friendly staff, great location, cozy room
It was a pleasant experience in a central location. Most of the popular attractions spot are within walk-able distance. The staff are very friendly to guide and explain to us. Easily accessible to public transport.

October 24, 2013
new clean room, supportive staff
minimalist design, fast wi-fi connection, clean room
location was hard to find. after searching for 1 hour, one local helped and guided us to ibis. the hotel is new, minimalist design, and comfortable. staffs were helpful and friendly. nice surroundings like in the old city. not far from night market, 10 mins walk.

October 24, 2013
nice clean room, friendly staff
hotel quite new, minimalist design, english speaking friendly staff
It's hard to find this hotel. we're searching about 1 hour then one good fellow accompanied us to this hotel. the surroundings is quite nice, like in the old city. if we walk across the bridge, we can find night market. the lobby staffs are very helpful and can speak english (which we found it's a blessing). the wi-fi inside our room was quite good.

Neo J.
October 23, 2013
Pricing was decent and the location good
Good Pricing, near major attractions, free wifi.
Overall, it was good. I like the location and it was opposite a cinema and near a shopping area.