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Excellent 8.4
Based on 244 reviews

Recent customer comments

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Excellent



based on 244 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.7
  • Location 9.3
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.9

Chi L.
Hong Kong
January 05, 2016
Do not worth the money you pay for
Location, cleanliness, and cannot find the third reason
Location is good but it is not worth it to pay up so much. Overvalued. Room is small although I chose the most expensive room which get the West Lake view. Staff were not friendly. Have to wait in line for over 20 minutes for check in and about the same time for check out. Understaffed.

Yirong S.
United Kingdom
December 02, 2015
Dated Hyatt
Good location, good service, good view of the room
The hotel is crying for a face lift for the public area and room furnitures

Ming C.
United Kingdom
September 29, 2015
Good location but traffic jam around hotel
Locatiin , room spacious

Niko T.
Malaysia
September 11, 2015
good for business location
location, clean, comfy bed
love my stay at Hyatt Regency Hangzhou, good buffet selection, comfy bed & great location

LEE C.
Taiwan
July 11, 2015
Great Experience
Great location with good quality room

Li C.
United States
July 01, 2015
Great location and nice environment
Location is right by Xi hu. The room is comfortable and has a nice bed. The hotel lobby is also nicely decorated and welcoming
It was a very nice hotel with nice room set up and decor. I rarely stay at Hyatt hotels, but I might look out for other hyatts when I travel next.

Minhan Z.
China
May 11, 2015
Hyatt Hangzhou
Location, Food, staff

Lee C.
Malaysia
April 28, 2015
Nice and Good Location
Strategy location, nice lake view and attentive staff
Sure will come back for this hotel on my next visit

Lee C.
Malaysia
April 28, 2015
Wonderful world class hotel
Strategy location, nice lake view and attentive staff
Sure will come back for this hotel on my next visit

Lee C.
Malaysia
April 28, 2015
Wonderful Hotel
Strategy location, nice lake view and attentive staff
Sure will come back for this hotel on my next visit