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Excellent 8.4
Based on 247 reviews

Recent customer comments

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Excellent



based on 247 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.9

Lorraine T. from Singapore
Business travelers
Stayed one night in March 2016
Good environment
Nice Scenery
Reviewed March 30, 2016

Chi L. from Hong Kong
Solo travelers
Stayed one night in October 2015
Do not worth the money you pay for
Location, cleanliness, and cannot find the third reason
Location is good but it is not worth it to pay up so much. Overvalued. Room is small although I chose the most expensive room which get the West Lake view. Staff were not friendly. Have to wait in line for over 20 minutes for check in and about the same time for check out. Understaffed.
Reviewed January 05, 2016

Yirong S. from United Kingdom
Business travelers
Stayed one night in November 2015
Dated Hyatt
Good location, good service, good view of the room
The hotel is crying for a face lift for the public area and room furnitures
Reviewed December 02, 2015

Ming C. from United Kingdom
Couples
Stayed one night in September 2015
Good location but traffic jam around hotel
Locatiin , room spacious
Reviewed September 29, 2015

Niko T. from Malaysia
Business travelers
Stayed one night in September 2015
good for business location
location, clean, comfy bed
love my stay at Hyatt Regency Hangzhou, good buffet selection, comfy bed & great location
Reviewed September 11, 2015

LEE C. from Taiwan
Solo travelers
Stayed 2 nights in March 2015
Great Experience
Great location with good quality room
Reviewed July 11, 2015

Li C. from United States
Groups
Stayed one night in June 2015
Great location and nice environment
Location is right by Xi hu. The room is comfortable and has a nice bed. The hotel lobby is also nicely decorated and welcoming
It was a very nice hotel with nice room set up and decor. I rarely stay at Hyatt hotels, but I might look out for other hyatts when I travel next.
Reviewed July 01, 2015

Minhan Z. from China
Business travelers
Stayed 4 nights in February 2015
Hyatt Hangzhou
Location, Food, staff
Reviewed May 11, 2015

Lee C. from Malaysia
Families with young children
Stayed 3 nights in November 2014
Nice and Good Location
Strategy location, nice lake view and attentive staff
Sure will come back for this hotel on my next visit
Reviewed April 28, 2015

Lee C. from Malaysia
Families with young children
Stayed 3 nights in November 2014
Wonderful world class hotel
Strategy location, nice lake view and attentive staff
Sure will come back for this hotel on my next visit
Reviewed April 28, 2015