arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 145 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.5
  • Location 8.7
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.5
  • Food/Dining 6.4

Nian F.
China
April 24, 2014
Romantic Villa Hotel
Quiet environment, Romantic atmosphere, Nice staff
It is really a wonderful villa style hotel beside west lake, hard to find for taxi driver and travellers,but will be surprised once found it. Hotel`s garden looks like a forest, with fresh air, suit for take rest.

Vladislav Y.
Austria
April 23, 2014
was very nice
location, nature, romantic

Wolfgang R.
Austria
April 23, 2014
Great location, difficult to find
Very close to nature, in the middle of the park, not like a typical hotel but more like small houses on the countryside
You need to have time for the hotel - difficult to find, from the street it is only named "resort" in the Lotus region. But as soon as you are there, simply relax. The attached restaurant offers typical chinese basics at fair prices.

Catherine N.
Singapore
November 19, 2013
Close to the west lake
Location
Good location just by the west lake, but quite dilapidated. Needs better maintenance.

Pang O.
Hong Kong
October 20, 2013
Close to beautiful lake
Can walk to the lake in 5 mins, free Internet but not stable, nice design
Nice design hotel but they forget to clean up the path and the gardening, it turns out you kind of living in a forest with trees and mosquito. You will not walk or stay in the hotel. But you can walk to the lake even at night. Not bad experience.

Pang O.
Hong Kong
October 20, 2013
Clost to the west lake
Close to sight seeing spots, clean room, free Internet
Hotel garden and rest area is totally different from the photos provided here. There s no gardening at all. Grass and plants not looking good. Mosquito every area. Rooms are ok. Very small but clean.

Shengping S.
China
September 11, 2013
Very cosy room and quite environment
very quite, bad location, fine the money paid

Xiaojun K.
China
August 28, 2013
good location, small room
location, environment, service
it has a very good location just by the west lake. the resort was surrounded by the trees, could hardly see the lake from the room.the room is very, very small. even i have booked the only suite in the resort, it's still only around 20 square meters.

AMY H.
Malaysia
August 14, 2013
poor
nothing is best
too bad, i won't recommend this hotel to every traveler, since we have been cheated by the photo's shown. they only have 14 chalets and they are inside the park, when at night it's too dark we can even see there signboard, when we came back from outside.

Shirley S.
Australia
July 01, 2013
Good location
Location but be careful the hotel will charge you additional fees for the non existent upgrade . The gentleman working in the general area was very good but will be leaving by the end of June. Other s
Should not charge N additional fees for the non existent upgrade