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Recent customer comments

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Very good

based on 1564 reviews
  • Hotel Condition/Cleanliness 6.6
  • Facilities 5.6
  • Location 8.8
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for Money 7.2
  • Food/Dining 6.1

Foo T.
November 20, 2014
Very close to railway station
Room is clean but a bit old. Overall satify because thw hotel is very close to railway station with few minuTES walk.
Overall satify because the hotel is very close to railway station with few minutes walk.

Raymar A.
November 18, 2014
Charms - Location at its best at fair price
Location, price,
Generally pleasant except for some small cockroaches in the toilet and cramped queen room. I am not sure if I was given the right room for the price. My room has a small window that has no view except the windows of other rooms.

Vera F.
November 16, 2014
Clean Hotel with Perfect Location
Location, Cleanliness & Value for money
We arrived early, 10 AM, the staff had no problem checking us in. They were helpful, understand and speak English fine. The room was clean and as decribed. WiFi was available for free in room but the connection could be slow at times. The location was the best, walking distance, only a block away, to Nanjing Road where many shops located. Easy to get food nearby. The nearest Metro Station is People's Park, 3 minutes walking distance from the hotel. Overall, we had a nice and satisfying stay.

mohamed Z.
November 11, 2014
a good stay
in my opinion .. this hotel is really good and great location
Very pleasant stay n again the location location .. reasonable price for a great location

November 10, 2014
Value for Money????
smelly, look dirty and haunted feeling along the common pathway

Chee S.
November 10, 2014
Old Hotel With Good Location
Location, Cleanliness, Staffs

Rami R.
November 09, 2014
middle of everything
best location need more renovation the gym very bad no safty locker must change carpets
It was good, location near people square and metro the staff were great

November 07, 2014
Need Improvement
average. staff's English language is poor, need to improve.

November 02, 2014
Charms Hotel..location
Location, Location and Location
Been staying at Charms Hotel many times over the years, need more renovations to the rooms and carpet need to be clean. Breakfast is still the same with no improvement, limited and mostly Chinese style. For RMB50 for breakfast, you can easily go outside to have a good meal

Rachabol A.
October 30, 2014
Nice hotel
Good convenience