arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 1544 reviews
  • Hotel Condition/Cleanliness 6.6
  • Facilities 5.6
  • Location 8.8
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for Money 7.2
  • Food/Dining 6.1

Doreen C.
Malaysia
June 19, 2014
Good location
goodlocation,value for money,near shopping area
The water discharge pipe was block and over floor in the wash room but was then repaired by hotel technician, we are not happy because the housekeeping didn't clean the floor properly after the repairing work. Location is good , room condition abit old and no we'll sound proof, price is not so high so overall still acceptable.

Nohra B.
Philippines
June 16, 2014
Very efficient bell service. Moderate size rooms.
Centrally located. Clean rooms. Fast check-in/out.
Suggest for front desk clerks to be more friendly and smile some.

Pak C.
Hong Kong
June 13, 2014
Shanghai is a very nice place to visit, prosperous
Near central area, spacious room, grand decoration
Rooms are tidy and spacious, price is very economic, the hotel is very near to the central area. Service is great, the staff are helpful and friendly. The decoration is grand

Narisa P.
Thailand
June 12, 2014
Good location and nightlife
Location, staff, and transportation
The room smelt like cigarettes, which is common in China. The bed was hard, but good enough to sleep.

Michael D.
United Kingdom
June 11, 2014
Excellent Location
Walking distance to Nanjing Road
Good, room was so so but comfortable bed and overall not bad would stay again

Shane C.
Hong Kong
June 09, 2014
Easy to travel to Exhibition Centre/Shopping area
Centrally located ,easy to underground rail and find restaurant for choices.
Apartment turned 3 star hotel but centrally located in city centre of the old Puxi at Huangpu. Hotel is needed renovation with narrow corridor and have to wait for some times to go up and down to the ground level.

Mahinda K.
Sri Lanka
June 08, 2014
Nice room , AC did not work, cable internet,
Room, bathroom, and Location
I liked the hotel and the room but unfortunately the AC did not work leaving me hot. Room had no windows to the outside but only to the courtyard.I paid for my breakfast but could not eat as they had only Chinese food. If you go there please avoid going to the toilet in the lobby unless you want to be sick.

angie M.
Indonesia
June 05, 2014
Quite clean for Old Hotel, Easy Access
easy access
Charms hotel is quite clean for old hotel. Easy access to major area such as Nanjing Road nad The Bund Area. Staff is not fluently speaking english, staff performance and service need improvement since i can not get 1 extra pillow from day 1 until day 6

Elvin C.
Malaysia
June 02, 2014
lousy and very poor housekeeping
centrally located, near shopping area & restaurant

Gooi S.
Malaysia
May 27, 2014
counter service too slow
close to shopping area and food stalls, centrally located
quite slow for the services like check in or when customer assist for help