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Verified traveler reviews

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Very good

based on 1564 reviews
  • Cleanliness 6.6
  • Facilities 5.6
  • Location 8.8
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for money 7.2
  • Food/Dining 6.1

Narisa P. from Thailand
Business travelers
Stayed 3 nights in May 2014
Good location and nightlife
Location, staff, and transportation
The room smelt like cigarettes, which is common in China. The bed was hard, but good enough to sleep.
Reviewed June 12, 2014

Michael D. from United Kingdom
Solo travelers
Stayed 2 nights in June 2014
Excellent Location
Walking distance to Nanjing Road
Good, room was so so but comfortable bed and overall not bad would stay again
Reviewed June 11, 2014

Shane C. from Hong Kong
Business travelers
Stayed 4 nights in May 2014
Easy to travel to Exhibition Centre/Shopping area
Centrally located ,easy to underground rail and find restaurant for choices.
Apartment turned 3 star hotel but centrally located in city centre of the old Puxi at Huangpu. Hotel is needed renovation with narrow corridor and have to wait for some times to go up and down to the ground level.
Reviewed June 09, 2014

Mahinda K. from Sri Lanka
Solo travelers
Stayed 2 nights in May 2014
Nice room , AC did not work, cable internet,
Room, bathroom, and Location
I liked the hotel and the room but unfortunately the AC did not work leaving me hot. Room had no windows to the outside but only to the courtyard.I paid for my breakfast but could not eat as they had only Chinese food. If you go there please avoid going to the toilet in the lobby unless you want to be sick.
Reviewed June 08, 2014

angie M. from Indonesia
Families with older children
Stayed 5 nights in May 2014
Quite clean for Old Hotel, Easy Access
easy access
Charms hotel is quite clean for old hotel. Easy access to major area such as Nanjing Road nad The Bund Area. Staff is not fluently speaking english, staff performance and service need improvement since i can not get 1 extra pillow from day 1 until day 6
Reviewed June 05, 2014

Elvin C. from Malaysia
Business travelers
Stayed one night in May 2014
lousy and very poor housekeeping
centrally located, near shopping area & restaurant
Reviewed June 02, 2014

Gooi S. from Malaysia
Families with older children
Stayed 2 nights in May 2014
counter service too slow
close to shopping area and food stalls, centrally located
quite slow for the services like check in or when customer assist for help
Reviewed May 27, 2014

CHEE Y. from Singapore
Business travelers
Stayed 4 nights in May 2014
Good value for business stay.
1. Central located 2. Easy access to subway 3. Near to major shopping center
Room condition seems to be acceptable. Best part is that it is just walking distance to Nanjing Road.
Reviewed May 26, 2014

Matthew M. from Canada
Solo travelers
Stayed 3 nights in May 2014
Cheep hotel close to good shopping
close to shopping, subway and parks
Cheep hotel close to main attractions.
Reviewed May 25, 2014

ketty T. from Singapore
Stayed 6 nights in December 2013
Convenient Location - Shanghai Pedestrian Walk
good location, easy access,
Good: across the hotel is the center of Shanghai Pedestrian Walk. Walking up to the bund is not far about 15mins walk (sightseeing along the journey) so you wont feel tired or bored. Though near Shanghai Pedestrian Walk but it is not noisy at night. The staff looks fierce but they are very nice. The last day we checkout, my husband left his wedding ring in the room and after 15 mins we went up to find. The staff handed it back to us. Bad: Wifi not very stable, even if you hang "no housekeeping", they will still enter to clean your room. Hot water not hot (we travelled in Dec) But afterall, still satisfy. Will go back to this hotel again.
Reviewed May 23, 2014