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Recent customer comments

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Very good



based on 1526 reviews
  • Hotel Condition/Cleanliness 6.6
  • Facilities 5.4
  • Location 8.8
  • Room Comfort/Standard 6.7
  • Staff Performance 6.5
  • Value for Money 7.2
  • Food/Dining 6.1

9.7 zhao Y.
China
July 31, 2013
Great location
Location price view
Great! I traveled by myself and since I can't speak Chinese, the staff there really helped me a lot, lots of express hotels don;t accept foreigners but this hotel did, it's really close to the center of Shanghai, I can just walk to Huangpu River to enjoy the beautiful view.

6.3 Chishi R.
Indonesia
July 30, 2013
Good location, shopping area
Good location, shopping area
Good location near shopping street, Nanjing road and walking distance to The Bund, the famous attraction in Shanghai. Lot of restaurant around the hotel. The room not too big and staff not friendly.

7.7 Susan E.
United States
July 26, 2013
Good value, great location
Charms Hotel is conveniently located just one block over from the main walking street. It's cheap for a city hotel, and with a windowless room it was extremely quiet as well.
We needed an inexpensive, centrally-located hotel for a quick, unexpected trip to Shanghai from Wuxi to deal with the American Consulate. Charms ticks all the right boxes: we had easy access to activities on the night we arrived, a peaceful sleep with no street noise whatsoever, and bag storage while we went about our business the next day. Just what we were after. We would book again.

6.7 Nantana P.
Thailand
July 24, 2013
Good location
Good location, shopping area
Good location near shopping street, Nanjing road and walking distance to The Bund, the famous attraction in Shanghai. Lot of restaurant around the hotel. The room not too big and staff not friendly.

7.3 Roland S.
Mauritius
July 21, 2013
very good location
the hotel is very well situated, good service and helpful staff, room equiped with fridge and microwave oven
quite pleasant stay in spite of hard mattress. Had an issue with the air con. but had it fixed immediately. The check in and check out was done very quickly. Hotel rooms need refurbishment, shower cabin not so clean.

6 Tan T.
Singapore
July 20, 2013
not bad
near by shopping area
opp just nanjing road, many things to eat, many thing to shop

8.3 Stanislaw M.
Poland
July 18, 2013
I would prefer to have window on the street
central location, close to Pudong Airport, shopping area
I would prefer to have window on the street. The elevator system is complicated.

4.3 Peter T.
Australia
July 17, 2013
Room and beds are very small
Good location
The one double bed room is very small, no natural sun light at all. The low roof, small bed and dark room is too depression to stay. The standard two single beds room is better choice.

6.7 ALI M.
Indonesia
July 07, 2013
Goo Location
Location, value for money and location

6.3 Charles E.
Indonesia
July 04, 2013
Pretty Average
Location Location Location
Second time been to this hotel, stayed there for the great location. Room cleanliness was average, had this musty smell when you walk into the bathroom, but after a while you wouldn't be able to notice the smell, just turn the ac high up. Would stay here again for the great location and access to public transport, plus taxi drivers see to know where it is, so it is easier to get back to the hotel .