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Recent customer comments

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Very good

based on 1526 reviews
  • Hotel Condition/Cleanliness 6.6
  • Facilities 5.4
  • Location 8.8
  • Room Comfort/Standard 6.7
  • Staff Performance 6.5
  • Value for Money 7.2
  • Food/Dining 6.1

7 Fei H.
November 18, 2015
Location, Location, Location
Location is good, but staff is unfriendly, not even smile to us when we check in and check out. Can't said is 4 star hotel, only can rated as 2,3 star. Room is not clean, toilet have a strong smell. But price is cheap for this location hotel.

5.7 Nico G.
November 14, 2015
location is good
location. staff. location.
Location near nanjing road

November 14, 2015
Convenient location
Staff helpful especially the conciege. Convenient location.
Pleasant overall.

4.3 Rohit A.
November 09, 2015
Room Condition is Old & Outdated - basics not ok
Location & accessibility to East Nanjing Pedestrian Street
Stayed during Nov '15 first week. Occupied deluxe room @ 11th Flr 1. WC flush was not working fine 2. Room carpet had lot of stains & smelly 3. Single seaters in room had stains 4. Shower area water is not getting drained

7.3 Chen H.
November 04, 2015
Good location,room lousy need to improve
Good location,near people square n restaurant nearby
Average stay,staff service is good but room need improvement

4.7 Lim F.
November 03, 2015
Room with nin working aircon
Location is good
Checked into lvl 2 room. 1st bad experience was the tap was choked. Than 2nd day and 3rd day aircon was not working. Was told that 2nd and 3rd floor was centralised aircin thats why aircon temp cannot be lower. But was not convince. Very bad service.

3.7 wee C.
October 26, 2015
Room cleaness worst
Only location is the best. Room comfort worst and should upgrade. Suppose to stay 3 nights but I was check out after first night because the room comfort worst. Sorry to say if this hotel no upgrade then I will never go back again, the only best thing is location, No.1.

6.7 Ester S.
October 14, 2015
Great Location
convenient, nice staff, cozy room

7 TAN I.
October 11, 2015
Rooms got foul smell.Towels old
Location is good.

6.3 Khim Y.
October 07, 2015
Good location but has Room for Improvement
location, location & location
We gave up our breakfast in the hotel and look for food nearby including McDonald's.. I am still not clear about the difference between Deluxe and Standard rooms. I booked Deluxe twin-bed room via Agoda for five nights, with a spec of 26sqm, but my room given by the front-desk was standard room with 24 sqm. How does this square up? Can Agoda explain?