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Recent customer comments

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Very good

based on 1548 reviews
  • Hotel Condition/Cleanliness 6.6
  • Facilities 5.6
  • Location 8.8
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for Money 7.2
  • Food/Dining 6.1

Eric C.
December 07, 2015
bad hotel
location is very near to Nanjing Road.
It was a very bad experienced. Temperature inside the room was nearly 40'C we made the complain what the front say was sorry they have no more room to change, and we are very very anger about it. They expect us to accept the room, we say we pay for the rate now you must do something about it only that they change the room. And also the breakfast is very very lousy, very less choice.

Stanley W.
December 04, 2015
I feel cheated
the location
I requested for twin beds & upgraded at the time of booking but when I arrived, unless I pay additional I was given only a queen size bed. The next day I paid additional $240RMB additional a night, I had a different room with twin beds but other than the twin beds, room condition was the same.

Jonas H.
December 03, 2015
Charms Hotel
Friendly staff, location, facilities
Good location at the bund close to the metro. Friendly staff

Kin L.
Hong Kong
December 01, 2015
Location, cost, proximity
Overall it was ok except for the shower since it is unstable in terms of the water heat, the water temperature keeps on changing so the it was either too hot or to cold. Therefore I have to keep toggling the lever to maintain the right water temperature balance. Not a good showering experience.

heng C.
November 25, 2015
Location, location , location
Good location, plenty of Rest around and near to Nanjing walking Street. No non smoking room. A bit set back as one of the room nearby was under renovation , smelly and noisy.

Richard N.
November 24, 2015
Very old hotel
Good Location & helpful staff
Overall is good. Value for Money, but hotel is too old.

Wing L.
Hong Kong
November 23, 2015
For those who want to shop up to midnight.
Location, location, location

November 23, 2015
Highly overrated
Location ONLY

Tan H.
November 19, 2015
Location Very Good
Food, location and sightseeing
Love the location...airport just 1 line train. do not have to change line. 20 min walk to the Bund.

Fei H.
November 18, 2015
Location, Location, Location
Location is good, but staff is unfriendly, not even smile to us when we check in and check out. Can't said is 4 star hotel, only can rated as 2,3 star. Room is not clean, toilet have a strong smell. But price is cheap for this location hotel.