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Excellent 8.4
Based on 240 reviews

Recent customer comments

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Excellent



based on 240 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.0
  • Food/Dining 7.7

Aasim H.
Pakistan
September 21, 2015
Best location and service
Location , service and element environment
Great...

CHEE L.
Malaysia
September 20, 2015
nice hotel, firendly staff and good location.
nice hotel, firendly staff and good location.
nice hotel, firendly staff and good location.

Pearl S.
Malaysia
September 08, 2015
Disappointing stay at Grand Kempinski
Location at Luziahui was good, near IFC, 5 minutes walk from metro
Very disappointed, this hotel is overrated. We overpaid for our room without breakfast. Checkin was horrendous. 4 counters n 4 lines but we still had to wait 20 minutes because staff were very slow. We could not figure out the difference between visitor registration n hotel registration signs, they were the same in the end. Staff spoke good English. Lobby entrance felt like a bus station with touts hanging around although I think it was just Chinese people in shorts n grubby t shirts shouting around. Noisy kids running up n down the lobby. Room was standard n when my shorts fell on the carpet n I picked it up, it was covered in dust balls. A rather dusty room with dusty carpets. We then went to the swimming pool on the 30th floor, nice view. Screaming kids jumping around n eating n throwing apples into the pool. We left n went to the bar on the 30th floor. Nice martinis but miserable little cocktail nuts. We had a look at the buffet breakfast the next morning, a big selection of foods but the cafe was too crowded n cramped n noisy, so we went to Wagas cafe 2 minutes walk away for a peaceful tasty breakfast. We will not return to stay here

Lim K.
Malaysia
August 12, 2015
One of the great hotel I ever stay
Clean,comfortable,good location
I am very happy to stay in this hotel, it is one of the great hotel that I ever stay. I like the warmth environment, room is clean and bed is comfortable. 30th storey club is cosy. The only thing I felt disappointing was the front desk did not fulfilled my request made during my online booking. I requested a high floor river view room, but ends up they arranged me a 7th storey corner room face DBS building with partial river view. Hopefully the management can look into the customer request seriously.

Wei L.
Taiwan
May 22, 2015
Good location
Good location, Good view, Clean
Good location, Good view, Clean

Chi L.
China
March 26, 2015
Bad attitude from staff
location room cleanliness pool

Quazi A.
Bangladesh
March 15, 2015
Great name but lacks leadership
Location
The irresponsible gm cannot manage this calibre hotel

Quazi A.
Bangladesh
March 14, 2015
Grand Kempinski Hotel Shanghai
view
Executive club floor coffee spoon small vs mug size. Even complaining they cld not substitute. The tall GM is rude to guests, one day I saw him hving dinner and complain about ine table guest was loud But the restaurant had only 4 table occupied.

Tsz C.
Portugal
February 25, 2015
Good time
Good, Locational, worth it

Heng T.
Malaysia
January 07, 2015
Very nice
Quality hotel, clean, luxurious
Good hotel in a good strict. Enjoy staying here