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Recent customer comments

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All reviews (970)

Business travelers (385)

Couples (241)

Solo travelers (129)

Families with young children (66)

Families with older children (87)

Groups (62)

Excellent
8.8
based on 970 reviews
Hotel Condition/Cleanliness
9.2
Facilities
8.4
Location
9.5
Room Comfort/Standard
9.0
Staff Performance
8.9
Value for Money
8.6
Food/Dining
7.5

8.3 Chin C.
Malaysia
October 22, 2014
Overall a nice stay with great location!
Location, staff, cleanliness
Overall great experience

9.3 HONG L.
Malaysia
October 18, 2014
Great Location, Value for money
Centrally Located, Comfortable rooom, friendly staff
This hotel is centrally located. Near to shopping area. Hotel room is big and comfortable. Friendly staff.

8 Kuen L.
Brunei Darussalam
October 08, 2014
Good nice central hotel
C

9 Lieu J.
Malaysia
October 01, 2014
great hotel
near to shopping area
Fantastic

9 Lieu J.
Malaysia
September 30, 2014
great hotel
Near to shopping area and down town
Good experience

9.7 Julian S.
Australia
June 16, 2015
Lovely Shanghai Hotel
Location, Service, Staff
I very much enjoyed my stay at this hotel, and will definitely stay again when I am next in Shanghai. The location is amazing, and the hotel itself is great.

8 Intiraporn M.
Thailand
June 10, 2015
Nice stay
big room, good location, cleanliness
good

10 KHIR A.
Malaysia
September 21, 2014
good
good

8.7 Thomas C.
United States of America
September 16, 2014
Top-Notch Accommodations in a Perfect Location
Proximity to Nanjing Road, Metro, The Bund, and Pudong, and Restaurants
I stayed here for two nights for a casual weekend junket in Shanghai. While not the cheapest option, the Grand Central was great value for the money. Its location a block off the Nanjing Road pedestrian plaza, and within easy walking distance to People's Square, The Bund, and the subway puts hundreds of dining and entertaining options within easy reach. The hotel facilities itself are pleasing and comfortable. From the tastefully decorated highbrow lobby to the room itself, the Grand Central is clean, modern, updated, safe, and secure. Love the roomy glass shower stall with the gold-plated showerhead and accompanying hot tub. In-room safe has a 6-digit digital combo that you choose yourself, which always gives me peace of mind that my valuables are secure. My only disappointments: The view from the room, while not terrible, was uninspiring. I also asked for a king bed, but got a twin room instead. The desk informed me me that a king bed would be an extra CNY 600, which was disappointing. Overall, a favorable experience. The hotel delivered in a way that met or exceeded most of my expectations.

8.3 shaul S.
Israel
September 16, 2014
very very good
loction room resturant
is very good hotel