arrow-up-icon Get points on your miles program!
Back to hotel info

2015
Excellent 8.8
Based on 974 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 974 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.6
  • Food/Dining 7.5

9 Shio L.
Malaysia
November 20, 2015
Great choice in Shanghai
Location, cleanliness, efficiency
It was a tough decision for my friend and I to choose hotel in Shanghai knowing the standard and rate in China can be quite different from other countries. We glad that we chose Grand Central despite some reviews said it has slow wifi. We had no problem with it and in fact even VPN works well for me. We love the fact that it is near Nanjing east station and it is very convenient (Family Mart is just behind the hotel, shopping district is just less than 5 minutes). It only cost us about RMB170 from Pudong airport to the hotel but it costs more from hotel to airport (RMB220).The only thing is we book the promo rate which is without breakfast, so can comment much on the food. Overall it was a pleasant stay. We will definitely go back if we are going to Shanghai again.

7.7 Sau C.
Malaysia
November 16, 2015
Very good location for shopper
clean, good location & surrounded with nice restaurant
good and enjoyable

9 Chew D.
Singapore
November 07, 2015
excellent hotel
Good location, easy transportation and free wifi
Definitely will come back to stay again at this hotel. Free shutter bus to Shanghai Expo

8 VICENTE L.
Spain
November 05, 2015
sdfhgsgsdfg
sgsfdgsdfg

10 July P.
Indonesia
November 05, 2015
Very good hotel with really huge room
Huge room, great location, great customer service
The hotel is located in the middle of the Nanjing road, very easy to find restaurants and shopping. The room is really bid and nice. Love to stay here and will be back there again for the next stay.

9.3 Keng Y.
Malaysia
November 01, 2015
4 days 3 nights
Strategic location, luxurious stay and very clean

6.3 Sunoto H.
Indonesia
November 01, 2015
Good location and building deciration is fantastic
Fantastic room, good location and good decoration

9.3 John S.
United States
October 31, 2015
Great Hotel! Excellent in every way!
Location, Free WiFi, Wide Range of Selections at Breakfast

9.3 Swee N.
Singapore
October 25, 2015
Good Concierge but Poor Cook Attitute
Location, staff attitute~ polite & cleaniness
Very pleasant for my 2 nights stay. The service staff especially the Concierge staff is very helpful and polite. For example we are not sure of the Exhibition place, he went all the extra service of checking online each venue it was. For breakfast it was not actually 5 star as compare to other 5 star like Orential Riverside Hotel where most of their food is made on the spot like Shanghai famous little dumpling. The food tend to be 'cold' over here. The staff servicing egg omelette has a racial attitude ~ When I order the omelette he show a blank face. When the egg is ready, I say thank you in mandarin, he just ignored the gesture. But a European gentleman order, he smile and reply him you are welcome when he thank him. What a pity, a Chinese man only understand English not Mandarin.

8 Sam W.
Taiwan
October 21, 2015
excellent!!
nice staff!!