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Recent customer comments

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Excellent



based on 1880 reviews
  • Cleanliness 8.6
  • Facilities 7.9
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for money 8.3
  • Food/Dining 7.1

Carlos C.
Brazil
July 10, 2015
Great comfort at reasonable price
Very nice and clean rooms, helpful staff, good location
Stayed for a short period of time at the Mercure. Price was very reasonable and hotel is great: room was very clean and comfortable and staff was friendly and willing to help. Would definitely stay there again.

Fu T.
Malaysia
July 10, 2015
Satisfying stay at grand mercure.
Comfort, cleanliness and helpful staff.
Overall it was a very good stay. Staff was very helpful and the room was very well maintained. The layout of the room was also very lovely.

Donny E.
Indonesia
July 02, 2015
Not bad at all
Friendly staffs, quick service, convinient to city area.
Very good, except alot of things in the room are broken.

Poh O.
Malaysia
June 29, 2015
Next to metro and railway station
Near metro, friendly staff, near railway station
Fantastic

Erika E.
Indonesia
June 15, 2015
great stay
great hotel
great hotel to stay and recommended

Michael L.
Hong Kong
June 14, 2015
Location, clean, nice rm, AC need improvemt
Location, value
Great

Kim C.
Malaysia
June 11, 2015
Clean and tidy room
nice room, excellent location and tidy room
Location is great, just at the Shanghai Central Station by less than a min to reach the hotel. Room is really nice, clean and tidy.

feloisa M.
Philippines
June 08, 2015
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Shanghai railway station at its doorstep

feloisa M.
Philippines
June 08, 2015
Near subway
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Lee H.
Singapore
June 08, 2015
Service
service,food,cleanliness
My experience is good but I think there should be more light and it would be even better if they can let go of the night club , the service is very good , attentive, cater to the needs even before the customer name it,food wise would be best to add more on the room service menu and bigger portion, but varies to people.