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Verified traveler reviews

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based on 1882 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.9
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 8.3
  • Food/Dining 7.1
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Chak C.
Hong Kong
February 26, 2015
Good Location
Near to subway

Wai K.
Hong Kong
February 25, 2015
Great experience
Customer service, value of money, tidy
Will come back

Theodore E.
United States
February 25, 2015
Great hotel with even better price
Cleanliness, Service, Facilities
The Grand Mercure in Shanghai exceeded my expectations! During the Chinese Lunar New Year many places are closed (including some hotels and their facilities themselves operating in a lackluster capacity). This hotel did NOT have such an issue. The room service was tasty, the staff were very friendly, even housekeeping tried their best to speak english although they were also very pleased when I answered in Mandarin :) Also Breakfast was not included in the package I had ordered but was reasonably priced for the quality served. Furthermore I had an issue with the TV in my room and they actually bumped me up to a better room with a bigger TV after trying to fix it, very kind of the staff to do so. Massage was also a tad pricy but very professional and relaxing. Overall a great stay and would go back

February 24, 2015
Nice hotel near train station
Nice location, comfortable bed and good environment
This hotel is centrally located and you can go anywhere easily. Will definitely come back to this hotel again.

Seung L.
South Korea
February 24, 2015
Good comfort bed, cleanliness, a bit boring area
Comfort, Cleanliness, staff service
In general, hotel facility itself was fine. However, Hotel was a bit in boring area. Not much to enjoy around hotel.

Sally H.
New Zealand
February 19, 2015
Excellent hotel but not 5 star
Location, room comfort and bed comfort
This is an excellent hotel, very handy to Shanghai railway and metro. No restaurants nearby but the metro is easy and taxis always hanging around. The room is lovely and comfortable and I can't really fault it. The gym is also got a great variety of equipment, none were broken. However I don't think the hotel is 5 stars. Competition at this level too heavy. But I have stayed here many times and would recommend.

Mark S.
February 17, 2015
Clean & Centrally Located
Well Located, Clean & Value For Money
However need to improve on internet speed.

February 15, 2015
good location, nice staff, big room
good location, nice staff, big room

February 15, 2015
good location, nice staff, big room
good location, nice staff, big room

February 15, 2015
Great location, nice staff
good location, nice staff, big room