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Recent customer comments

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Excellent



based on 1192 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.8
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 8.1
  • Food/Dining 7.5

Gavin M.
Australia
May 30, 2016
Expectations dashed, not exceeded
This hotel has outlived its status as 5-star. The rooms are tired and over-furnished (making them crowded) with outdated facilities and poor standard amenities. I seriously doubt the room met the size as advertised. I stood on carpet nails near where the aged carpet met the foyer tiles - fortunately not breaking skin. I had to use fingernails to lift the bath plug in order to have a shower that drained. The shower head spewed an uncomfortable stream of water in a small showering space (in the bath - not a separate shower stall). The bathroom amenities are of a poor quality. The whole room experience reeks of owners who can't be bothered updating the hotel in order to make for a decent guest experience. Staff also failed to meet the Howard Johnson claim of exceeding expectations. Concierge shrugged when I requested an umbrella (it was raining), cafe staff stared into space instead watching guests to anticipate their needs, and Sunday morning checkout had one guest services agent operating until a massive line built up. The only positive I can offer for this hotel is its location. I am sure there are better value, better service options nearby.

Mats K.
Norway
May 23, 2016
Business travel
Nice hote. Pleasant staff, good food, internet is fine. Nice meeting rooms, but costly.

Hamza S.
United Arab Emirates
May 20, 2016
Howard Johnson
Rooms were very dark and smelly. Location is however spot on.

FRANTZ M.
France
May 14, 2016
Good hotel
Clean, well decorated and quiet room. Good price, gym ,pool and sports facilities. Central location. Nice stay. Chambre propre, deco elegante et calme. Prix raisonnable. Le gym, la piscine, le sauna etc sont tres bien. Localisation centrale. Sejour agreable

Peter L.
China
May 08, 2016
Won't go again
Front desk is with bad service.

Novelius P.
Indonesia
May 06, 2016
Strategic location in the heart of Shanghai
Good!!

Joseph F.
United States
May 03, 2016
Great Location
The hotel is in a great location, a quick walk to the shopping areas, the train stations are near lines 2&10. Hotel is clean a little old style but well maintained.

Jack C.
Hong Kong
May 01, 2016
Excellent
Excellent location and service. Very clean.

Minaha K.
South Korea
May 01, 2016
Good
Kindness

Prashant C.
India
April 30, 2016
Great location
Good stay