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Excellent 8.9
Based on 1289 reviews

Recent customer comments

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based on 1289 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for Money 8.6
  • Food/Dining 8.1

January 05, 2014
Comfortable place with nice design & helpful staff
design,early chk in and friendliness
It was overall a great stay. I will recommend my friends and family to this hotel.

Amanda S.
January 05, 2014
Hectic - lots to do in Shanghai, too little time
Location, room, bathroom
Great - comfortable bed, lovely bathroom, great buffet breakfast. Great location on the Bund, opposite the ferries, close to Yu Gardens.

Merei W.
January 01, 2014
Truly a place to feel at home!
Service, a very relaxing lounge, smiling and very attentive staff
It was just an amazing experience. The room was very comfortable, not superb and yes, there was some dust on the shelves, but this hotel is really amazing considering staff performance.

xi C.
December 31, 2013
It's the best resort inSH
Service. Breakfast, view
It's the best I have ever lived, it's convinient to go to anywhere. And it provides very careful service. Help u call taxi. Tell u how can u get up destination by several ways. Free cafe and cookie . So nice

andriany S.
December 30, 2013
will come back for sure
nice view, great location on the bund, all day refreshment
Located just by the bund, staff was very friendly and helpfull.... upon arrival they will explain where to go in shanghai and they provide the map also.... if you have specific places to go, they will search it and print the map with direction how to go there. Walking distance to yu yuan garden

Katsuya T.
December 29, 2013
Wonderful place to stay
Location is unbelievable...view from the room facing to bund overseeing pu-dong skyscrapers...staffs are quite sophisticated.
Room was quite comfortable..with illy coffee maker ! Chic relatively small quiet entrance made me feel ease and safe. Everything is very sophisticated.

Sze T.
December 24, 2013
Mindblown, Outstanding, beautiful view.
Unforgettable, memorable, luxurious.
We booked in to the Bund Deluxe room. I requested over Agoda that I want a higher floor room. Wish granted, given the top floor room. The view is amazing, despite the worst haze in Shanghai history. I wrote in agoda special request side that I am having my honeymoon with my wife. TO my surprise, they prepared a delicious strawberry mousse and have it delivered to our room when we return from my dinner and night stroll along the Bund. Excellent service. Thank you very much to the staffs of Le Suites Orient. You made my maiden visit to Shanghai a very memorable one. Looking forward to my next visit to this hotel!

December 23, 2013
Love this place!
Location, location, and view.
Stay in one of the bund studio and look out to see Shanghai's iconic bund landscape.

Bruce L.
December 21, 2013
good location but bad service from kitchen staff
location, internet and large room
My second time at this hotel. Location is tops and is near the gardens and Bund. I thought i booked into a suite with a living room this time round, but they checked me into a standard room. My stay this time was marred by a rude kitchen staff who declined by request of a single fresh scrambled egg with soya sauce. He asked me to scoop of the general pot of scrambled egg. When I proceeded to explain to him that I wanted a single egg that is not mixed with milk, he insisted that it's the same. There was a signage that says the hotel can cater for individual requests including scrambled egg and I pointed that out that out to him. He reluctantly proceeded to fry the egg but harshly poured a whole cup of soya sauce on that single egg to ruin it before proceeding to serve it to me. A poor start to my day.

Matthew B.
December 18, 2013
Nice Alternative to Main Brand 5 Star Hotels
Excellent location on Bund and knowledgable staff.
Second stay at this hotel in Shanghai and impressed both times. Staff are very good and the location fantastic.