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Excellent 8.9
Based on 1329 reviews

Recent customer comments

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based on 1329 reviews
  • Cleanliness 9.2
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for money 8.6
  • Food/Dining 8.1
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Matthew B.
December 18, 2013
Nice Alternative to Main Brand 5 Star Hotels
Excellent location on Bund and knowledgable staff.
Second stay at this hotel in Shanghai and impressed both times. Staff are very good and the location fantastic.

December 18, 2013
Central location, cozy, good value for money
Breakfast, Bed size, In-room Internet
nearly perfect except for parking (there were only 2 parking lots in front of the hotel)

Liao L.
United States
December 16, 2013
classy elegant rooms with great view
design, views, location
booked an urban escape night with girlfriend, very classy designs, simple, minimal but sophisticated, great views of the huangpu river at night with the nights, really comfortable bed. the breakfast was not bad, easy to get to location, walking distance to some of the great bund restaurants, but not so close that it is noisy, still feels secluded. great place and would like to go again.

December 04, 2013
value for money
location, design, room

Hwee L.
November 27, 2013
Nice View Hotel!
Location, Relaxation and Friendly
This is my 2nd time stay after a year. My husband and I visit Shanghai just to taste the hairy crab. Try to book the famous restaurant myself but face difficulty to get a table because they need some local contact and people who book the table. So try to email the hotel, they book all our dinner for us before we arrive. The concierge staff are so friendly and concern. Just order a taxi for any journey, they will arrange a taxi and waiting for you downstairs just on time. Beside this, they will also print a map for the place you are heading to. For the people who can't speak Chinese, the map is very helpful to show it to driver. The breakfast is great with variety of foods but no changes even after a year. Some Chinese foods standard even drop if compare last year. The soy drink, Shanghai noodles, dumpling is a bit disappointed. I remember it taste better last year.

Stephen T.
United States
November 26, 2013
romantic shanghai destination at the bund
quiet, location, and chic design
great hotel at a good location at a more affordable price to wardorf. not easy to get to if you cant speak chinese...right next to wardorf. not many amenities except breakfast but great staff overall

Dorothee L.
November 25, 2013
Great hotel at a great location
Rooms, location, staff
The one night stay was great: the interior design of the rooms is nice, the bathroom had a view on the river and Pudong skyline. Very friendly, English speaking staff. Location is right on the bund, just a 15 minutes walk to the old town. Cookies and water/tea/coffee all day long :-)

Hong Kong
November 20, 2013
A nice break in a busy city
Room design is condiderate, user friendly. Better than most hotels in SH
Service staff are properly trained with good mentality. Very rare case in SH. Thumb up! Training to cleaning staff attitude still has room for improvement.

Li A.
November 17, 2013
Great experience!
Friendly staff, good location and superb view!
All was good except for the not so great breakfast...

Kok S.
November 17, 2013
Luxury hotel but poor Aircon ventilation
Good location, nice room design, coffee lounge
Overall, good hotel in terms of location, front desk service, and room design. However, I will never stay in this hotel again because of the poor Aircon ventilation. This is because its a very old building refurbished. Thus, Aircon system are centrally controlled even for rooms. If you can't stand poor ventilated rooms, avoid this hotel. Also not value for money. Too expensive for the type of hotel it is