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2015
Excellent 8.9
Based on 1292 reviews

Recent customer comments

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Excellent



based on 1292 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for Money 8.6
  • Food/Dining 8.1

frederic G.
United States
June 28, 2016
EXCELLENT
VERY CLASSY HOTEL, GREAT VIEWS, STAFF

Vivi E.
Indonesia
June 28, 2016
Excellent
I will stay in this hotel again when i go back to Shanghai again

christine K.
Indonesia
June 27, 2016
Good
Clean and good location

Karen C.
Hong Kong
June 27, 2016
need to notice more about the details
staff is good and helpful, but need to notice more details in order to make it excellent!

Mun W.
Hong Kong
June 26, 2016
Good view & warm services
Staffs were nice & their service was good with care. Room was clean and could see the bund view clearly. Breakfast buffet was good too.

Siu M.
Indonesia
June 25, 2016
Bad service staff and mostly a non welcoming face
First, have to carry own luggage from taxi to the 3rd floor for check in. Second, arrived at bfast at 10am. Understood that the bf time is until 10am, but the staff looks very unwelcome and very hurry to clear up all the things without any compromise for us to get our bfast. Even we see that there are not much food we can get at that day but we can still take the bread. Third, very not recomend for the bfast menu. We stay for 5 night.. For sure, u will not have any interest for the same menu on the third day. Limited menu and 90% same menu everyday. With a 5 star hotel, really not recommend for the food and variety. Fourth, on the concierge, around 10pm, we have our vip guest to visit us at the hotel, amd when we go down for asking a taxi, no body want to entertain us, even we see there are 4 people there, 3 already no uniform, 1 still with hotel uniform. Its understood that they are off already. I only ask for help to book a taxi but what i got is no answer from him and even he looks at me with a not polite face. Maybe he think that i am off already .. Dont ask me to order you taxi. Then this guy go inside the room and change his uniform then go out the hotel with the other 3. They leave us with no one there. So i have to call up to the reception to ask a help to call the taxi.. Really a bad educate team and not well trained staff.

michael T.
United States
June 20, 2016
Consider Les Suites Orient Bund Shanghai
It couldn't get any easier--clean, helpful, comfortable and an absolutely wonderful shower

Emily C.
Singapore
June 18, 2016
Fantastic location and room
Room well equiped and cosy. Love the view

Hok C.
Macau
June 16, 2016
Great location, morden design
Great location and stylish design hotel, but need better maintenance

WONG T.
Malaysia
June 11, 2016
EXCELLENT VIEW
GOOD LOCATION, NICE VIEW TO SEE THE BUND. I LIKE THE LOUNGE WHEREBY IT PROVIDE SIMPLE DRINKS AND BISCUIT TO HOTEL CUSTOMER. VERY COMFORTABLE DESIGN IN THE LOUNGE. VALUE OF MONEY.