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Recent customer comments

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Very good

based on 1650 reviews
  • Cleanliness 7.4
  • Facilities 6.4
  • Location 9.2
  • Room Comfort/Standard 7.5
  • Service 7.3
  • Value for money 7.7
  • Food/Dining 6.3
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Liao H. from Taiwan
Business travelers
Stayed 3 nights in May 2016
you need carry luggage to 2nd floor, sometimes no hotel boy there
lift to 7th floor but you need to walk by stars to another same floor
Reviewed May 09, 2016

Khanh L. from United States
Business travelers
Stayed 3 nights in May 2016
Actual room different from photos on Agoda.
I booked a Deluxe King, but actual room was smaller and different than photos on Agoda. Room has two windows, and both look out to giant air-condition units and back of other buildings. Bathroom was small and comparable to that of 2-star hotel. I stayed three nights. I left a note after the first night requesting a change of bed sheet and pillow cases, and that did not take place. On the morning after the second night, I personally made a request with the reception, and again they did not change the bed sheet and pillow cases. So, after a long day, I called up house keeping and requested that they change immediately. They finally did change the bed sheet and pillow cases. The location was convenient, next to subway station and Nanjing Road, but this is just it. Bad service, which is typical in Shanghai. Facility is not well maintained. I would not go back here again.
Reviewed May 08, 2016

Ridwan S. from Indonesia
Business travelers
Stayed 5 nights in April 2016
business trip
the room is new but can hear any voice from the next door and the new bulding no elevator or lift so little bit tire to reach the room while bring 2 luggage
Reviewed May 04, 2016

DAVID B. from United Kingdom
Solo travelers
Stayed 3 nights in April 2016
Pacific good or bad chance to improve
Hotel was tired and needs an upgrade and if done tastefully would be a lovely hotel.
Reviewed May 04, 2016

YIP P. from Hong Kong
Stayed 2 nights in April 2016
Great location! Big Room, clean!
Behind the hotel, plenty of local restaurants! very convenient!
Reviewed May 03, 2016

Chin T. from Singapore
Stayed one night in April 2016
very gd location.
Value for money.
Reviewed April 29, 2016

trudi C. from Australia
Families with older children
Stayed 2 nights in April 2016
great location
A little tired but you can feel the history behind this beautiful place
Reviewed April 28, 2016

sharon W. from Ireland
Families with older children
Stayed one night in March 2016
Pacific Hotel
Good location. We had two rooms but one had two windows, both with terrible aspect over external piping and backyard. They did accommodate our request for an early check in. Reception staff could have been friendlier.
Reviewed April 04, 2016

Chan C. from Hong Kong
Solo travelers
Stayed 2 nights in March 2016
good location
value for money
Reviewed April 01, 2016

JEN C. from Taiwan
Business travelers
Stayed 2 nights in March 2016
Pacific Hotel
Great location, Very convenient, Free wifi
Overall the stay was okay. The hotel is kind of old despite the refurbishments. The good thing is that the hotel has a pretty good location to MRT, Convenient stores, lots of restaurants at Hwang He Road. The bad thing is that, the staffs does not make you feel like home. (ie. Do not offer to carry your bags, very aggressive on recommending the hotel shuttles)
Reviewed March 21, 2016