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Recent customer comments

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based on 743 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.4
  • Location 9.1
  • Room Comfort/Standard 8.4
  • Staff Performance 8.2
  • Value for Money 8.0
  • Food/Dining 7.0

6.4 ritche B.
May 19, 2016
Not a good stay
Staff not helpful

6 Choon L.
May 16, 2016
Good for location
Had stayed in Paramount Gallery before. The current staff are not friendly, and untrained. On the day I checked out, the porter was struggling with my Samsonite suitcase - did not know how to drag it properly. No swimming pool and gym equipment was pathetic - not befitting a 5-star rating. Great for location though. Rooms are spacious and comfortable.

9.6 JaeYong L.
South Korea
May 15, 2016

10 Sirikamol K.
May 10, 2016
Perfect Location, excellent staff
Opposite to Jing An Temple and subway station, very convenient.

5.6 Ahmed A.
May 08, 2016
Staff not helpful and not speaking English except few of them

10 Gary B.
United States
May 06, 2016
Five years of fantastic service
I have been staying at the Paramount gallery steadily for several years now they have never let me down the staff is always been excellent the rooms are always clean it's in an excellent location value for the money in Shanghai you can't beat it Bruce the new customer service manager is outstanding the true test of the hotel is how you were treated under extenuating circumstances and the Paramount gallery never fails to deliver in short I love this place

7.6 swee C.
April 30, 2016
Hotel staffs were helpful
I took the coach from Shanghai airport to arrive near the bus stop near Hotel but couldn't find the hotel. So I phoned the hotel, they sent a staff down to the street to find me. However, I was able to find my way to the hotel. The staff helped me to carry my luggage up to the 12th floor which is the reception. The room was very clean and spacious. The TV is big. Though breakfast choice is limited but good enough. The subway station is very near to the hotel just across the street. The hotel location is near to the shopping mall with many restaurants. The back alley has a good restaurant after 10 p.m. at night. My friend and I were able to eat as we were back late from the Shanghai World Financial Center. I was happy to stay at this hotel.

8.4 Suweeraya B.
April 21, 2016
Good location. Almost everything are great.

8.4 Chun Y.
Hong Kong
April 14, 2016
Very good location and services

8.8 Natapon H.
April 04, 2016