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Excellent 8.6
Based on 198 reviews

Recent customer comments

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based on 198 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 9.0
  • Room Comfort/Standard 8.7
  • Service 8.8
  • Value for Money 7.7
  • Food/Dining 8.4
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Audrey P.
August 22, 2015
Awesome for Business
I was in Shanghai for business. Not only is this hotel within close proximity of my meeting venue, but it has everything I needed for a comfortable, convenient business trip. Loved my stay here.

South Korea
June 23, 2015
good location, nice, food

Pang C.
Hong Kong
June 13, 2015
Staff is professional
Good location, nice staff &

Radhika G.
United Kingdom
March 31, 2015
conference facilities not great

Josephine S.
March 28, 2015
a business traveller's perspective
staff, view, space
The staff were very eager to assist and patient unlike many other chinese we encountered elsewhere. We had club access and there was always something for us to drink and eat which is convenient for in between meetings quick bites.

Oxana S.
December 31, 2014
Surprising good....
Staff Performance, Location, Hotel Condition
Surprising good

Ava A.
December 03, 2014
nice hotel to stay
Nice location, nice hotel room, nice service
Very nice

December 03, 2014
Good Location
Good Location, Good food, Good service

Mandy L.
November 24, 2014
Stunning room with a free upgrade
Perfect view, beautiful room decor, free upgrade

Daniel W.
United Kingdom
November 01, 2014
Classy hotel shame about the service in Horizon L
Location, room, views
Nice place really enjoyed the hotel. 2 minor complaints - limo service to and from airport extortionately expensive! Service in Horizon Lounge is poor. Lots of staff but very little action. Busy people don't have an hour to wait around for their eggs benedict guys!! One of the days I even had to leave before it arrived having waited 30 mins and for a top hotel that isn't good enough. I know that all sounds spoilt but these things marred an otherwise terrific experience. I would definitely stay here again but please improve your service...