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Verified traveler reviews

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Very good

based on 1461 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.5
  • Location 7.4
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for Money 7.7
  • Food/Dining 6.4

Susan M.
December 03, 2012
Generally very good
This was a repeat stay as this hotel is usually excellent. This time there was a problem in charging meals to the room as the restaurant on the 4th floor is not run by the hotel. Staff were confused about procedure and this resulted in a spoilt evening.

John W.
United Kingdom
December 03, 2012
Location not great, rooms fine though
Reasonable enough rooms
No river view, in fact a view of a building site. Also the location is not great - it's a very long walk to the Bund. Just a very average hotel...

Tom K.
November 26, 2012
Good hotel but a bit far from city center
Spectacular city views
Good value for money, I was upgraded to a executive suite at no extra cost because deluxe king rooms were fully booked out. Hotel has no central heating system so had to request for a portable electric heater which worked ok, apart from that I enjoyed my stay.

November 24, 2012
Pleasant Stay
Location is just near to places of attraction!
1). Room is big 2). Clean and freindly staffs 3). Location is very near to Bund

Susan M.
November 24, 2012
Convenient and pleasant
great staff
This hotel is consitently good. The breakfast has a great range of Chinese and Western food, staff are attentive and the rooms are clean and well decorated.

Roland T.
November 20, 2012
Great hotel with excellent service
Rooms facing the River give impressive views of buildings like Pearl Tower and the many cruise vessels that sail up and down the River in the evenings.
The room we occupied was very comfortable. However the Management can be more generous with the daily issuance of coffee/tea bags. We were given daily only two coffee and tea sachets. The bath towels issued daily were not really dry (but they were clean). There were problems getting to the Hotel as the road leading to the Hotel lacked good directional signboards. It would be good if the Hotel name can be displayed in big bold signboards for all to see. But there are positives about this Hotel. It is within walking distance to the Cruise Centre, to the Bund and to the Gardens.

Kok N.
November 20, 2012
good location for the night lie
good hotel but bad service. the location is good if you ae a clubber. the room is clean. but the service, from the door to the reception to the room service, one word...BAD only the cleaner know the manner

Anderson E.
United Kingdom
November 19, 2012
Great Location
Easy for travelling
Quite nice hotel and good chinese food, service is good, most staff are helpful even difficult for the English language.

Kum Y.
November 19, 2012
lousy location
overall not very pleasant experience. Location is bad, not many restuarants in the vicinity.

Derek M.
November 17, 2012
Good location, a good value, helpfull staff
handy to good area of Shanghai, Good Restaurant and rail ticket centre for travel is very helpfull
I needed to take a fast train to Nanjing and the travel centre on second floor had my train ticket for me in under 1 hour. Saved me lots of time queing at the station.The conscierge desk was very helpfull especially Jaco. I have been to this hotel many times and have booked another visit before returning to Australia