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Recent customer comments

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Very good



based on 375 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 6.8
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.2

Shoji H.
Japan
February 03, 2016
good hotel facilitates
hotel has chiled bed and other goods for children.but not convenient for stay long time.

hjh M.
Brunei Darussalam
January 18, 2016
good hotel
free shuttle to the airport, clean room and hotel and helpful staffs
we stayed here on our last night in Shanghai since its very close to the airport and provides free shuttle hotel-airport transfer. don't mind staying here again

Louis-Martin J.
United States
October 13, 2015
Better than expected.
Cool rooms. Short distance from Pudong. Clean.
Had a nice stay. The rooms are way better than the entrance. Though the hotel is in a poor, dirty neighbourhood, it is actually clean, well maintained. I had a nice stay there and will stay again next time I'll be in Shanghai.

Roger S.
United Kingdom
October 11, 2015
Won't be staying again
Situated in a very unimpressive area, the hotel is imo never 5*.. Very dated, chandeliers are v dirty, room basic, towels reeked of smoke and NO creamer for coffee/tea, and if you want any, or milk you have to pay for it…! We will def not stay there again

Roger L.
United States
October 07, 2015
Good experience
Very clean, good service, comfortable bed

Daniel B.
United States
October 03, 2015
Royal International Hotel
Staff Performance/Value for Money/Rooms
The hotel staff was very supportive and the value for the money is exceptional

Lu Z.
Canada
September 24, 2015
Worst service ever
It was terrible. Staff was rude and unprofessional. They said there's shuttle service but it's untrue. They never provided it even when we asked. Foreign currency atm machine also doesn't work and the hotel is in the middle of nowhere which is inconvenient. So if you have no rmb, you are out of luck for a while. Nearest subway station is 30 mins away so good luck getting around. No restaurants nearby as well.

Daniel B.
United States
August 26, 2015
Good Hotel
Friendly staff that spoke English, great accommodations, and service
The staff at the hotel was exceptional and friendly. They spoke English and made me feel at home during my business trip in the area. The food selection and quality can be improved, but acceptable for a quick meal. Overall, a good value for the money spent and very friendly atmosphere.

Farid A.
United States
August 07, 2015
Near the airport
Near the airport
OK for overnight stay only

Mei H.
Taiwan
July 26, 2015
Is it too much to ask for hot shower!?
Close to the airport.
We had to call twice for them to give us the reason why there was no hot shower on the entire floor, let alone actually having a hot shower. And when then finally fixed the problem, it happened again next morning. It's not a big issue if I was told beforehand. So much for a 5 star rating...