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Excellent 8.2
Based on 1153 reviews

Recent customer comments

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based on 1153 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 7.8
  • Food/Dining 7.3

ChengYi L.
June 27, 2016
No bath after shopping

Calvin T.
Hong Kong
June 26, 2016
Great location, can't say much else is great about this place
We came here for an evening stay and by the time we checked in, it was already in the evening. There was absolutely no service to begin with and when we came back after dinner, the entire lobby smelled like disinfectant and a public bathroom combined together to form a happy union. We had to ask how to get to the lifts and when we got to the room, the safe wasn't working properly and it took an hour for someone to come upstairs after 2 phone calls. The location, however, is excellent so if you don't care about where you stay and the comfort level of the hotel, this can be an option for you to walk straight into the centre of Shanghai.

Trinnasit J.
June 23, 2016
Good location
Close to shopping mall and metro. Room quit small but clean and confort

Angela S.
June 20, 2016
Disappointed guest
Besides location there is nothing fantastic about this hotel.

June 16, 2016
The hotel is very convience.

Sangeun S.
South Korea
June 11, 2016
it's really nice and kind. it is really easy to get there from subwey station

Oliver T.
June 04, 2016
LOCATION Superb staff service
It was merely 1 minute walk to Metro entrance. The back entrance leads to the busy and action-filled Nanjing East walking mall. Fantastic spot for food and shop. Just another 500 meters or 15 mins walk, you have the Bund right under your eyes. The abundance of different eateries and other shopping centers around the hotel making selection another headache. We were giving 21st floor that offered a splendid view of the Shanghai skyline and the walking mall below. All the facilities in the room are working well. The housekeeping done a good job to ensue our room was sparkling clean and tidy. They even leaf an UMBRELLA in the room as there were drizzling What a thoughtful way to ensure the guests were dry while out strolling.. Again, the air condition could not provide the cold temperature we desire but was comfortable. Seem this happened to many hotels. I appreciate the hotel's compliment of the birthday cake for my special day and received a signed greeting card from the GM. THANK YOU. The concierge was so knowledgeable and efficient. Spare no effort to ensure we get to our destination correctly and inquires were checked and reaffirmed with a note pad!! Even giving us some alternative to choose should we decide other options in that destination. Wonder service and Great job done. It is a misleading rating by Agoda for Sofitel as a 5-stars hotel. At the entrance of the hotel it stated as "4-stars" hotel. Thus the price could be lower to reflecting its current rating. Overall, I love to stay in this hotel.

Matthew C.
May 31, 2016
Good stay
Nice breakfast, helpful and friendly staff. Convenient location.

United Kingdom
May 24, 2016
The hotel room is getting old
The hotel room is quite old , and i think the hotel is lack of security. The advantage is the location is quite convenient.

jerwin T.
May 22, 2016
best location
good location nice and clean hotel in shanghai