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Excellent 8.2
Based on 1169 reviews

Recent customer comments

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based on 1168 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.0
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 7.8
  • Food/Dining 7.3
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Matthew S. from New Zealand
Families with older children
Stayed one night in July 2016
Great place. Bed very hard but otherwise perfect, right in the centre.
It was very hot and if it had a pool it would have got 10 out of 10.
Reviewed July 24, 2016

Jek W. from Singapore
Families with young children
Stayed 4 nights in July 2016
Reviewed July 19, 2016

Brian H. from United States
Stayed one night in July 2016
Excellent place
Nice room. Free Wi-Fi, mini bar, pool. Concierge was very helpful. Decent prices for laundry. Had a room on the 27th floor - Nice view. Only weird little complaint is that they pump in some heavy perfume into the lobby. Some might find that enjoyable, but I found it to be a little intense and wanted to leave the lobby as quickly as possible. The rest of the hotel did not have that smell.
Reviewed July 17, 2016

Katherine G. from Philippines
Stayed 2 nights in July 2016
Perfect stay but breakfast is not included
Reviewed July 16, 2016

petty C. from Indonesia
Families with young children
Stayed 3 nights in July 2016
holiday with family
Good location
Reviewed July 16, 2016

Heong L. from Malaysia
Business travelers
Stayed 3 nights in June 2016
Good location
Very close to the Metro, near shopping areas and the Bund
Reviewed July 10, 2016

Suet P. from Malaysia
Business travelers
Stayed 5 nights in June 2016
Good location just next to Nanjing Road.
Reviewed July 04, 2016

Kwang L. from Singapore
Families with young children
Stayed 5 nights in June 2016
Just the location
Hotel looks old and tired.
Reviewed June 29, 2016

ChengYi L. from Taiwan
Stayed 4 nights in June 2016
No bath after shopping
Reviewed June 27, 2016

Calvin T. from Hong Kong
Stayed one night in May 2016
Great location, can't say much else is great about this place
We came here for an evening stay and by the time we checked in, it was already in the evening. There was absolutely no service to begin with and when we came back after dinner, the entire lobby smelled like disinfectant and a public bathroom combined together to form a happy union. We had to ask how to get to the lifts and when we got to the room, the safe wasn't working properly and it took an hour for someone to come upstairs after 2 phone calls. The location, however, is excellent so if you don't care about where you stay and the comfort level of the hotel, this can be an option for you to walk straight into the centre of Shanghai.
Reviewed June 26, 2016