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Recent customer comments

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based on 94 reviews
  • Hotel Condition/Cleanliness 6.6
  • Location 8.1
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for Money 7.2
  • Food/Dining 5.7
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Iin M.
February 05, 2013
Great location but old room facilities
the location
I stay for 3 days there, the location is very strategic, i feel enough for business trip like i did. But the hot water facility at the bathroom is not worked, and the restaurant is under renovation, so not comfort for the guest.

Maged Z.
United States
November 07, 2012
Horrible Experience
I am not sure
Dirty, poor customer care , no hot water in room , bathroom was filthy , i am not sure that i could say anything good about the hotel except for the view .

Zuriah S.
October 29, 2012
Great location, great view and helpful staff
the location is very near to main attractions like the bund, nanjing road, sightseeing tunnel.
it's just a walking distance to river area where to have great view to the skyscraper (oriental tv tower and all the tower), tourist info centre and nanjing road. i could see the oriental tv tower from my window room, but at very sharp angle. there is one family mart nearby as well. we arrived in the morning, and we can checked in at 9 am, which we appreciate a lot after a midnight flight. not all staff can speak english though. most are friendly and helpful. the room is clean and quite spacious. good choice

Maywadee P.
October 09, 2012
Never again แค่ครั้งเดียวกพอแล้ว
"living room" is big
This is NOT a hotel. It's a service residences. The bathtub was leaking. We didn't expect it to be the same as the photos but that was way below our expectation. The furnitures were sorta dirty and old. I even saw cockroaches (plural). I will not book this place ever again. It was a waste of money.

Michael K.
August 29, 2012
Great view, not so great rooms
Great view, good location on the Bund
We stayed at Panorama on the Bund for a weekend, and found it a bit lacking. The view from the room was great as promised, it looked right out over the Bund, and it was good value. The room however, while very big, was not very clean, the carpets were stained, fittings in the bathroom were a bit 'vintage' and the bed was uncomfortable. The service wasn't great either.

Kean S.
August 24, 2012
Hotel with nice Location near bund
Sky Restaurent at the top floor
Water from the bathtub is sipping through the floors which is very uncomfortable for us to go in and out. we try to call for room service many time, but until the end also no body pick up the call. I am booking the bund view but they keep saying i just booking the superior king type of room, give us a small room with city view, we are very upset on it.

Augustine H.
August 24, 2012
Lovely Location and Superior View
“Great Location, Great Management, a Little Warm, Decent Food & Nice Rooms”
We found this hotel to be clean and our room was large. Loved the fact that the room was separate to the lounge instead of the usual all in one. The kitchen was great was able to enjoy our own breakfast in the morning and make a cuppa before leaving to sightseeing and shop. With the price i spent,iam very happy what i have received,free breafast,nice hotel employees,especially the hotel receptionist..

Edward R.
New Zealand
August 11, 2012
great view but terrible bed and no hot water
Great river and city view
The hotel was picked because of its location and the view of the river Bund and the city. This did not disapoint but the bed with terrible and impossible to sleep on due to the sheets being directly over the springs of the base. There was no hot water in the shower and that combined with the bed forced me to change hotels after the first night. It is a beautiful view and the room size is nice, both being the reasons that I booked this hotel. This hotel is in need of a remodel to earn its place in the price bracket they are asking.

James B.
United States
August 10, 2012
You just can't beat the location
Great views of the Huangpo River and Pudong, quiet, good front desk service
I've stayed at the Panorama Hotel numerous times over the past few years, and have always been pleased with the customer service, and also quality of the rooms. On this latest trip, I was on the 17th floor, and had a partial River view, and it was spectacular, especially at night. Newly remodeled bathroom, and nice comfortable bed. Will be returning later this year, and the Panorama will be my first choice.

Glaser W.
August 01, 2012
Great Location
Perfect Location to explore Shanghai, however the appearance of the Restaurant is not as good as the hotel itself. Rooms are old (had a River View Room) and the bathroom was not the best.