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Exceptional 9.3
Based on 68 reviews

Recent customer comments

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based on 68 reviews
  • Hotel Condition/Cleanliness 9.7
  • Facilities 10.0
  • Location 9.4
  • Room Comfort/Standard 9.4
  • Service 9.6
  • Value for Money 8.7
  • Food/Dining 8.8

Ka L.
Hong Kong
August 05, 2014
Great hotel but still can find issues
A lot of attention paid to minute details in the rooms renovation. Staff service is really great. Excellent location.
The hotel is great - one of the best in shanghai no doubt. Except when it comes to standard as high as the peninsula it is disappointing to find the bathtub drainage not working, which foil our attempt to go back for a second and third soak. The swimming pool. First of all be careful when walking along the pool side. For some reason no thought was spent to consider the slippery marble floor with no easy drainage. So water accumulate and staff have to come back to remove water periodically. Even when staff are at it the slightly wet floor is a trap. What were they thinking? Second the pool being indoor is a little cold. It's good for the swimmers but kids who play in the water get a little chilly after a little while. Then there is the legendary (the legend probably came from the Hong Kong flagship property and it is being replicated in shanghai) peninsula afternoon tea. On weekends it becomes such a popular "thing to do, place to be seen" thing for (newly) rich locals that the lobby cafe transforms into a bit of a zoo (or Chinese wet market) - point is its crowded and noisy and it's outright unpleasant. Takes away from the whole peninsula experience to be honest. I'm seriously thinking of writing the general manager a friendly letter to talk about these but have been too busy...

Ying Y.
June 24, 2014
location, clean, good view

eunjee K.
South Korea
November 14, 2013
nice location , friendly staff , nice luxury room
best staff, riverview room and great restaurants and bar

Hong Kong
September 18, 2013
nice stay
good staff, nice restaurant and comfortable room
good staff, nice restaurant and comfortable room, gd for business trip as well

Morgan S.
United Kingdom
July 03, 2013
Excellent stay
Roof bar, well appointed rooms, excellent location
Very enjoyable stay at the Peninsula - was upgraded to a larger room on the first night. Everything was extremely well appointed, clean, staff friedly, room was great. My only slight quibble was the fact that the wifi did not seem to work at all, but perhaps this was an issue with my phone.

John S.
United Kingdom
May 12, 2013
Luxury at a price
For the business traveller, it cannot be beaten
The Peninsula Shanghai is a 5* hotel at the top of its class. Nothing is too much trouble for the staff and the concierge service is second to none.

Agis L.
March 29, 2013
Clean, quite, great service
It's a wonderful luxurious weekend. It's worth visiting the spa, has fantastic products.

Didier I.
March 20, 2013
EXtraordinary, one of the top worldwide Hotel
Superb architecture and decoration, service extraordinary, excellent facilities
It is many times already I had the chance to stay at the Peninsula Shanghai.It is not only a chain with a name it worth each star they have, even more. The Hotel is splendid from the lobby,rooms, restaurants,Spa, nothing is missing.The room are amazing, class,classic style with a touch of technology,3separate space inside each room (dressing,bathroom and bedroom).Everything is at the right place.The quality of the service is excellent, they are always available, efficient, nice,respectful. What is making the Peninula to be the right place, the touch of class and perfection.MY favorite in Shanghai.

Susan M.
United Kingdom
February 28, 2013
Great room, good location
room was great, right on the Bund, great view from the bar
room was great, staff very helpful, all spoke good english, right on the Bund, great view from the bar.

james L.
United Kingdom
January 14, 2013
superb efficient staff. prime location.
Restaurants and bar are outstanding.
superb rooms with every possible amenity including your own fax machine. incredible views from the outdoor bar and wonderful room. the staff were very efficient and professional.