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Very good 7.2
Based on 400 reviews

Recent customer comments

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Very good



based on 400 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 6.0
  • Location 8.7
  • Room Comfort/Standard 7.1
  • Service 6.9
  • Value for Money 7.3
  • Food/Dining 6.3

Yan T.
Singapore
November 07, 2015
Good stay
Location, friendly and safe environment

Jens W.
Germany
October 13, 2015
great view but was not felt welcome anyhow :(
view
great view but was not felt welcome anyhow :(

Jeffrey T.
Australia
October 11, 2015
Great River View of the Bund
The great location, the comfort, the restaurant food
Had a really pleasant stay in a central location for the Bund and city centre.

CHUNYI W.
Taiwan
September 30, 2015
Good place to see the night view with high pay
Place
Night view is good enough to recommend, but the room was worst than underpass

Chi C.
China
September 17, 2015
Convenience
Good location, choices of of food, efficient housekeeping.
On the whole, it was a nice stay. In nowadays, lack of supply of internet in hotel room is somewhat a deficit of service that a 4-star hotel provides.

Alain C.
Spain
August 11, 2015
Oldie but... Oldie
Nice location, great views from the restaurantes.
Place is OLD, rooms are small, windows are dirty so if you pay extra for Riverview be warned... You won't see much. Orientation of the building is really sideways to the main river. But location is good and staff OK, and room although low and antique, was clean. Lobby WiFi useless, and room only had cable connection (EXTREMELY EXPENSIVE). Overall decent if you get it cheap.

Patrick A.
United States
August 10, 2015
Clean and Comfortable Rooms, Poor Staff
Clean Rooms, Location
There was no problem with the room I was provided. It was cleaned well and the wifi signal from my room was strong. However, the staff needs to be retrained in hotel management, and a little bit more English. I was unable to understand the receptionist at check out when she said "we won't be going back to you." After a long time of thinking about what she was saying she was meaning to say that since I was checking out at 10 PM the night before my check out, there will be no refund money going back into my account - but I had already expected this as late checkouts late at night like mine required me to book an extra night. I also had requested a taxi and they told me it would take 20 minutes before my taxi arrived at the hotel to take me to the airport. More than double that time later, 45 minutes, I left the hotel and looked for a taxi on my own. Nobody spoke to me to tell me the taxi was late or gave me any other information that that. While I was checking into the hotel, many other people who clearly arrived after me were attended to prior to myself, and not just one person. This is a nice hotel building and location, however the way the staff manages it doesn't seem satisfactory.

Michael D.
United States
June 29, 2015
Good location and great price.
Location & price
Good place to stay on a budget for this location. Be sure to go to the bar on top of the Hyatt called the Vue right across the street.

Graham B.
Australia
June 29, 2015
bathroom mould around bath and general maintenace
location
good

Kwong C.
Hong Kong
June 27, 2015
Not a bad choice
Good sea view, near riverside, cheap