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Recent customer comments

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All reviews (329)

Business travelers (226)

Couples (45)

Solo travelers (38)

Families with young children (7)

Families with older children (5)

Groups (8)

Very good
7.9
based on 329 reviews
Hotel Condition/Cleanliness
8.8
Facilities
8.0
Location
6.4
Room Comfort/Standard
8.2
Staff Performance
8.5
Value for Money
8.3
Food/Dining
7.0

9.7 YEUNG H.
Hong Kong
October 01, 2015
very good hotel
nice room, nice staff, nice location
all was goods but WIFI. WIFI is so weak.

8.7 eddy K.
Indonesia
September 19, 2015
an OK
clean
overall was good, just real bad wifi connection.

3.3 karen C.
Singapore
September 12, 2015
Bad wifi.. Food too expensive n not nice too
Very disappointed n costly

7.3 Tan L.
Malaysia
August 10, 2015
Good Stay
Room, environment, clean

8.3 SEONG Y.
South Korea
July 03, 2015
Better room and mood
lobby is so clean and kindness of staff, bery clean room
I visited to attend the conference in shanghai expo exhibition center. Distance is pretty far from center and city. but room condition is so best to stay alone and together also.

5.7 petr S.
Czech Republic
June 18, 2015
All went wrong...
Check in, comfy bed, view
Easy and fast check in. Had club (royal) floor with access to launch and then it all started. 1- enterred room on 37 floor and on 38 construction was ongoing. Took damn long time to manage this was stopped 2- enterred club launch and was explained by 2 people i have no access. After 5 min discussion with management received apology and could enter. Selection was si poor and not renewed. Finally closed 5 min before closing time. Ok, they asked but why to hurry up so much??? 3- after happy hour finished I asked for more wine ...they said "no" again. Took some time to persuade them that i want wine while there is no problem to pay for it. Bug surprise to stuff. Where is a desire for an upsell?? 4- pool is clean, but needs maintenance (the area) - painting would help dramatically already 5- breakfast is chinese and it is very poor chinese breakfast. I met there aeroflot crew and honestly if i was aeroflot crew being aware i always have to stay in this hotel i would hate flying to shanghai 6- check out - tried on executive floor. I was told no, u have to go down. Finally met a manager and she said yes you can here. I asked why she says no ..answer ...because she is trainee. No apology, no smile, no nothing. To make long story short - poor performance, no customer orientation, no efforts to run extra mile ...well issue here was the basics. No smile. Do not understand what makes people live in this hotel as it is not very cheap, while location is as it is.

10 QUEK C.
Singapore
August 03, 2015
Very value for money for a 5 star
location, food, comfort

6 Welly P.
Malaysia
July 25, 2015
shanghai fair
location, rather new, and price
not too shabby, but environment is less favor

6 Welly P.
Malaysia
July 25, 2015
shanghai fair
location, rather new, and price
not too bad, location was rather close to the exhibition center

5.7 Desmond H.
China
May 19, 2015
only good room
stay for a night
Good room