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Recent customer comments

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based on 761 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Service 8.3
  • Value for Money 7.8
  • Food/Dining 8.0

frannie M.
Hong Kong
November 20, 2015
Great hotel! Crossing the street is very difficult
Clean, fancy , but bad traffic control.
Suggestion: need Concierge service from & to Train station. Now a great pain to walk to & from local train station !!

wong J.
November 10, 2015
one of shenzhen's most affordable 5 star hotel
excellent loction , good room size and amenities
fantastic stay,decent prices and comfortable rooms make it worth while to stay, wish it was longer,will recommend to friends who are coming to shenzhen

Chuan F.
November 07, 2015
Still as good as always
consistent standard, excellent service, nice food

John G.
November 06, 2015
Room was by no means clean
Dinning, location, customer service
Was upgraded to horizon club at additional cost, promised a room with a view, breakfast and drinks in the afternoon. Got into the room , had a fantastic view of all the windows of the next building, carpets were absolutely filthy and was scared to even walk on them with my shoes, I cancelled my option and went to a normal room on 14 floor. The horizon club is a good option if your a business person, but the rooms allocated to the floor need to be looked at closely to ensure that they meet the standard that your paying for.

Gayle S.
November 04, 2015
Stay at Shenzhen
1. Location 2. Staff 3. Rooms were lovely
I had a good stay at this hotel. The food in the Lobby Lounge was very expensive, when you consider the exchange rate conversion to Australian dollars, and it was nothing speciial, very over priced. The staff were helpful, when needed. The in house hairdressers could not help me when I wanted to have my hair done, as they could not speak English. The hotel itself was beautiful, but outside the fence line, my husband was approached by several women and asked for servicing, he of course told them no. Maybe there should be more Security around to stop this from happening. He was not happy, and neither was I.

November 01, 2015
ambience and security
ambience is good. security is good. staff handling of my booking was slow at the front desk..a pity
Everything was good

October 25, 2015
Clean and good location
Located just beside the MTR Shen Zhen train station
Convenient for crossover to Hong Kong. Immigration just right beside the hotel. Train station and MTR connects directly to Hong Kong

Reza A.
United States
October 20, 2015
great value
location, food, cleanness
Very good, great staff and location.. good value for the money..

September 24, 2015
Clean and Nice Hotel
clean, near station , comfortable
I was stayed here with young kids (5 year) and 5 months baby. The hotel is clean and very comfortable including the facility. It is very close to LOWU station and a lot restaurant nearby. The hotel is quite and very recommended for family with young kid.

September 24, 2015
Nice Hotel and very comfortable
clean, near station, quite.
I stay here with a young kids (5 year) and 5 month old baby. The room is very comfortable and the interior is nice. The facility also good and clean.