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Excellent 8.2
Based on 280 reviews

Recent customer comments

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based on 280 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.1
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.5
  • Food/Dining 7.5

Janice S.
United States
September 15, 2015
Enjoying X'ian
Conveince to the city, staff friendlyness, breakfast
Enjoyed our stay. Clean and very helpful staff. Friendly and smiling. Wonderful breakfast in the morning. Use of the facilities was very nice. Bed very hard was the only drawback.

Mary M.
September 08, 2015
Xian Comfort Stopover
Quiet location, Friendly staff and well set out room.

Tracy C.
United States
August 30, 2015
a great 2 days in Xi'an
location, comfort and staff service
When I first arrived the Hotel did not have my reservation. So they helped me get access to a computer so that I could get my email and get the res. number. After making a great effort we were able to get me into a room and they worked on finding the reservation. They eventually found it and all was good. I enjoyed the location and easy access to many things. I had a great time in Xi'an.

Hope S.
August 12, 2015
Stay at Mecure
Room Service, Quiet, Friendly staff

Martin M.
August 11, 2015
Another Xian Treasure
Comfort, on-site amenities, value
Very enjoyable. I enjoyed my stay and so did my partner. The staff were quite professional and helpful and the hotel grounds are quite special in what is a charming Chinese city. Like many hotels in China, they need to work on the installation of their shower door as it leaks water all over the floor (poor sealing), maybe a TV upgrade but otherwise, they know how to cater to their customers. Oh, I would recommend the management at Mercure also advertise the other services of the Sofitel hotels on the premises such as. Spas and such to better inform guests of what is on offer to hotel guests. If I return to Xian, it will be to this hotel.

Solomon S.
July 10, 2015
OK for price
Location, Clean and Price
OK, but room was a bit small and didnt have much natural light. Good for the price.

Stella K.
July 05, 2015
3 night stay
The ambience, using the Sofitel and other hotel facilities, reception staff.
Great hotel, well located to all locations including: Muslim quarter, bus and rail stops. Hotel lovely needs some refurbishment to bring it up to a more modern standard.

Mei T.
June 02, 2015
Time for refurbishment
Tight security, efficient staff,
Staff are all very friendly.. The hotel need to do some refurbishment to its room.

julie Z.
April 23, 2015
Very good for stay
Clean, comfortabl, friendly

Chan E.
April 03, 2015
A reasonably priced hotel with a beautiful setting
Garden, food, service
Everything was great except I find the pillows too soft. I need to stack up all four pillows but still find it not so comfortable. The hotel should also include basic amenities like shampoo , conditioner and body lotion. It only has a soap box in the shower.