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Excellent 8.2
Based on 644 reviews

Recent customer comments

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based on 644 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.1
  • Location 9.0
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 8.3
  • Food/Dining 7.1

Tiang Q.
July 19, 2015
Excellent at its class
Comfort, Convenient and Clean
Hotel located at the heart of city, few steps away from shopping , public parks and local delicacies, convenient store as well as fast food outlets such as KFC,McD, approx. 15 mins walk to Xian attractions like Bell Tower, Drum Tower , Muslim Trip and Old City Wall. Front desk staff were reasonable friendly with good English proficiency. If you have not pre-booked Day Tours or Airport Limo , there is a Tour Desk at hotel lobby to help you. Room was clean, large and with excellent air-conditioner. Will definitely return to Ramada Hotel if we decide to make a second trip to Xian.

YewKay L.
June 27, 2015
Great location, friendly hotel staff,
Great location, friendly staff, very helpful in- house travel agency staff
Overall good value for money,

Barry T.
June 04, 2015
Breakfast F&B needs revieing
The Hotel its self is clean and located near to the subway the problem is the F&B secificaly the breakfast
The problem is breakfast, there is no one supervising it, guest have to point out what needs replenishing, simple things like not enoungh cups (tea Coffee) are put out. They should know how many people for breakfast and plan accordingly, plates were wet and chiped and placed back in the rack, porrage spoons were not with the bowls but on the juice table. food was often cold because the lids were raised, these are really basic issues having worked in a resort hotel I can say that this hotel is good in every way but its F&B for breakfast is shocking

Mei T.
June 02, 2015
Good location
good location, comfortable bed,
Most taxi driver knows this hotel. Comfortable stay but room is a bit dim.

Sebastiano G.
May 30, 2015
The room was spacious enough but not clean.
Position, spacious room.
Disappointing: the bathroom and the bedroom were dusty and unclean.

Lindsay S.
New Zealand
May 30, 2015
Good four star in great location
Location, room, staff
This is a really good location. Room was spacious and well appointed. Staff were all wonderful, English was good and if required they used their phone translators so never gave up trying to understand what you were saying, and all with a smile. Would definitely stay here again.

Benjamin W.
United States
May 14, 2015
Pleasantly surprised
The business suites were truly big and nice. The location is fantastic. The breakfast was better than expected.
We wanted to stay someplace NICE near to the Bell and Drum Tower, and chose the Ramada because it seemed to be the best option. And we were surprised that it was so nice! I had expected an older, overpriced hotel. But it seems fairly new, clean, and comfortable.

Sandra E.
April 23, 2015
Great location
Location. Easy access to shopping and attractions.
This hotel is in a great location, between Wangfujing Street and Tiananmen Square, Forbidden City. Easy walking distance to underground. We stayed in a twin room which had space for additional single bed.

Herliawan W.
April 19, 2015
Great accommodation for a good value
Great location, good rooms, good staffs
Stayed in this hotel while visiting Xi'an with my family and friends and fell in love with this hotel due to the location near the centre of the old town and the good staffs. Will come back to this hotel if I visit Xi'an again in the future :)

Areechon P.
April 16, 2015
Central Location
Bed, breakfast, convenience
The room especially the bedding was comfortable, however, a coffee cup in the room was found to be unwashed. The telephone receiptionist should improve she sounded unprofessional and rude.