Back to hotel info

2015
Very good 7.7
Based on 8946 reviews

Verified traveler reviews

Filter by traveler type
Very good



based on 8946 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.9
  • Location 8.7
  • Room Comfort/Standard 7.6
  • Service 7.4
  • Value for Money 7.6
  • Food/Dining 6.9

Nam K.
South Korea
May 18, 2016
good location and good price
good location and good price

Vincent S.
Australia
May 18, 2016
Smell of smokers
When I booked in they didn't ask if I was a smoker. They put me in a smoking floor. The room had a smoke odour, and I was so tired that I shrugged it off. After a few minutes I rang the reception and told them could they spray some deodorant to get rid of the smell. They did that, but the smell didn't go away. So I ask reception that I want to change rooms. They said that it would be in the morning. I had to insist that they do it now, as I was now in a bad place and couldn't sleep. She told me it was a smoking floor. I said why didn't you tell me when I booked in. I was pissed off. So when then I was given another room on a different floor. Breakfast was overpriced for what you got. The coffee was not bad it was very bad. The milk that they put next to was cold, as was the whole room, I was freezing. They saw that I didn't drink the coffee and offered to make me one, that was bad as well. Refusing to drink that the waiter said he would make me one from a different machine. Well that was no improvement at all. So I now would say that was the worst and most overpriced breakfast that I have ever experienced. the place is tired and needs to be renovated.

Ooi L.
Australia
May 17, 2016
Very good location and staff are helpful and friendly.
Closed to everything I need - Jordan station, China-HK ferry terminal, the authentic HK cafe etc.

Yong O.
Singapore
May 16, 2016
Clean rooms & Good location
Rooms are quite decent . The location is near to 2 MTR stations . Jordan and Austin .

Paul T.
United Kingdom
May 16, 2016
Awful
There is no way this is a 4 star hotel. Maybe bottom end of 3 star at very best. It's terrible and I'm very annoyed that Agoda sold this to me on the basis of a 4 star rating. Just a depressing place to stay.

jef T.
Malaysia
May 16, 2016
good stay and good location
will come again

Lee Y.
Hong Kong
May 16, 2016
Average
Bed is not comfortable

Lee Y.
Hong Kong
May 16, 2016
Average
What I got is not what I expected!

EDERLINA Y.
Philippines
May 15, 2016
Better than expected
Staff should be more fluent in English because we can not get enough information or explaination on things we want to know during any tour. Thank you.

Thomas M.
United Kingdom
May 15, 2016
Avoid. Worst hotel I've given my money to.
Things went bad from the moment we arrived. The reception staff were rude and impatient, did not listen to my enquiry (I just wanted to leave our bags in storage as we were too early for check-in), and they just rattled off a rehearsed line in a condescending tone that I shouldn't expect to be able to check in (I didn't want to) at this time. Not a single smile or welcoming gesture. The first few moments made me feel like a criminal being processed in a police station. Absolutely awful first impression. Any other enquiry at reception during our stay was met with total apathy and disinterest. We asked if there was a pharmacy near the hotel. The person at reception didn't even look up, inclined their head vaguely across the room and mumbled something about concierge. We had to ask another 3 people before we got a vague direction to where there might be a pharmacy. The low-point of misery came at check-out: our security deposit was partially witheld because the hotel decided to charge us for our daughter's breakfast on the last day, whereas this had been included up until then. I asked to speak to the manager. The person at reception disappeared for a while, then came back and just tried to make me sign the deposit receipt. Either he didn't bother to get the manager, or the manager couldn't be bothered to come out to see to a customer. I had to ask again. The manager eventually came out and told us that our booking was wrong, and if we wanted to make an issue of it, he threatened to charge us for breakfast for the whole stay. He had no interest in resolving the situation in an amicable way. Our original booking came through as 2 people although we'd booked for 3 (2 adults and a child). I called Agoda before we travelled and they said that the booking was fine, 2 adults and a child, no problem. I realised the hotel manager wasn't interested in any of that, so I had no choice but to leave. I don't expect he was in any way concerned or interested that we did not enjoy our