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Very good 7.3
Based on 1517 reviews

Recent customer comments

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Very good



based on 1517 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.9
  • Location 8.1
  • Room Comfort/Standard 7.3
  • Staff Performance 7.3
  • Value for Money 7.2
  • Food/Dining 6.7

6.8 Anne B.
Singapore
April 14, 2016
Our 1st stay @ CCB & not bad
Still pricey but due to the annual event of HK Rugby 7s, all hotels seem to put up their rates. Great location close to shopping and eateries. Plan to stay there again next year during the Sevens.

7.2 Anne B.
Singapore
April 14, 2016
Not bad for a 3-star rated hotel
This was also our 1st stay ever at Charterhouse Hotel in Causeway Bay too. Room - satisfactory. Loved the bar in the basement. The Pinoy staff had a great attitude. Excellent location for us as it was walking distance to the HK Football Club.

7.2 Anne B.
Singapore
April 14, 2016
1st stay @ Charterhouse Causeway Bay
This was our 1st stay ever at Charterhouse Hotel in Causeway Bay. Room was satisfactory [for the price & compared to the nearby hotels]. Was suprisingly OK although a friend who had stayed there before warned me some cleanliness issue. Conclusion: will stay there again.

5.6 Tsz L.
Hong Kong
April 08, 2016
Unacceptable cleanliness
We discovered there was an underwear on the washroom floor which did not belong to us. After calling the reception for help, they simply asked a cleaner came and picked up the panties and nothing else was done.

6 ka C.
Canada
April 05, 2016
fair price hotel.
there is no closet in the room, you will find two weird arrangement of bed in the room, toilet is very old.

8 Felicia G.
Indonesia
April 03, 2016
Good
Good!

5.6 Sut L.
Macau
March 29, 2016
Cleaners are very helpful and nice.
GSA are not very attentive and lack of smile, they also failed to provided the essential information. Cleaners are approachable. Housekeeping team acts very fast. Room is small and a bit old. Marks are found in curtains, towel, pillow cases, blanket. Hot chocolate at lobby is of low standard.

8.3 Michael M.
United States
March 12, 2016
Good In wanchai
Good value in good location. My third stay. Reliable

7.6 Steven G.
United States
March 11, 2016
Ok
We booked king bed rooms but they gave us 2 twins. Unfortunately we had to wait one night to change to requested rooms. Also the rooms were very dirty with hairs and the shower control lever was broken so no shower the first night They did change our rooms the second day It would have been great if they offered some compensation for the dirty rooms, broken shower and twin beds However the staff is great and the location is good and it is a comfortable place

8.4 charlene P.
Singapore
March 04, 2016
Value for money and cosy
Value for money, location decently accessible. Relatively cosy and comfortable. Even had bathtub when I didn't even request for one. Hot water too. Worth the stay!