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Very good 7.2
Based on 933 reviews

Recent customer comments

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Very good



based on 933 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.4
  • Location 7.1
  • Room Comfort/Standard 7.4
  • Service 7.4
  • Value for Money 7.2
  • Food/Dining 6.2

6 Paul C.
Canada
July 15, 2014
Fair Value
Mobile phone to use for free, Cappuccino for breakfast, Quiet on high floor
We booked the cheapest value room with a double bed. Upon check-in we were immediately asked if we wanted to upgrade to a larger, bigger room which included breakfast. This felt like a bit of a sales pitch (i.e. get you in the door and then sell you more). We initially wanted to say know, but upon viewing the room we had booked, we saw how small it was and decided to go for the upgrade of around $35 more per night. The main customer relations staff, Mr. V.C. I believe, was attentive and spoke English well but seemed a little intense at times. Upon a discrepancy regarding wifi availability, he insisted he was correct and made us feel as though we had done something very wrong. Not what you would expect from the head of customer service. Good: plug adapter was available in room, iron and ironing board provided upon request, two free bottles of water, great phone that was provided in room could be used to call 5 countries including friends in HK. Phone could tether signal to our smartphone, but could not access internet (asked to pay more), could access WhatsApp though. Needs work: 15 minute line up for breakfast, restaurant in morning/bar at night in need of a cleaning, some treatment by some staff could be more polite and less "pressured", had to ask to get bedding changed after first night. We would stay elsewhere next time in HK.

7 CHUA H.
Malaysia
July 07, 2014
Friendly,Reasonable and Helpful
Shuttle Bus Service, Cleanliness and Comfotable
Good environment and good service.

6.7 mark K.
United Kingdom
July 01, 2014
efficient reasonably comfortable hotel
location, efficiency, free wifi
This is an efficient hotel in a reasonable location 20 mins walk to times square. Free airport shuttle was nice. Breakfast was good. Service was efficient but not particular helpful of friendly. Room was very small compared to other city hotels but everything you need was there and all worked. But I suppose for hong kong its as good as you are going to get without paying a fortune.

3.7 Suchpreet D.
United Kingdom
June 30, 2014
This was no 4 star hotel. More like a motel 6
Not a 4 star as rated.

6 Colin M.
United States
June 25, 2014
Small place, but friendly Staff
Quiet, comfortable, good Staff

7.3 mark K.
United Kingdom
June 18, 2014
A simple comfortable hotel
quiet, near shopping, free wifi
The cosmo hotel is a decent reasonable small and comfortable place. It was one of the cheaper hotels in Hong Kong but i thought it was expensive for a place with no pool or even a gym. The room was small but had everything in it. Wifi was free and breakfast , which was good, was included. The staff were business like and efficient with lots of people coming and going in this busy hotel. Check in and out was easy but they were not going to let me have a late checkout despite a later flight. I never really understand why hotels want all the rooms cleared by 11am. Allowing one or two late checkout requests would be so good for customer relations. Still, they are probably busy enough to have to worry about repeat business.

6.7 Rizalino R.
Philippines
June 16, 2014
No comments
Cleanliness
Ok. But receptionist staff are not friendly n not attentive customer needs. They also do not entertain you with smile

7 Maani J.
Australia
June 11, 2014
Comfortable stay, clean rooms and friendly staffs.
Clean, affordable, fairly good location

7 Hannah L.
Philippines
June 11, 2014
Affordable boutique hotel
the complimentary shuttle to different locations, the interior design of the lobby, fast check-in and check-out.
The room size was small and super compact for two, but it had complete amenities of a decent hotel: mini bar with refrigerator, safe, hair dryer, tub and shower, full-length mirror, flat screen TV, even a handy internet tab for rent. We were there for the Asia Yoga Conference. It wasn't very close to the convention centre but they offered a free shuttle to get there. For designers and architects looking to source for lights and other home furnishings, it's the perfect location! It's also walking distance to Times Square for some good dining and shopping.

9.3 Kenny Y.
China
June 05, 2014
Nice hotel
Good Room and well prepared room
Nice stay as the hotel is close to my activity location