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Very good 7.4
Based on 1709 reviews

Recent customer comments

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Very good

based on 1709 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.9
  • Location 7.2
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.4
  • Food/Dining 6.6

Arlene C.
December 01, 2015
Very far far from shopping and dining
It's newly renovated, unlimited use of cellphone and WiFi and unlimited supply of mineral water
Because it is far from shopping and dining area, I will never stay in this hotel anymore. Either you walk very far or take a taxi to get to your nearest shopping center.

Razid S.
December 01, 2015
Good location
Location, prompt service. helpful staff

Reena P.
United Kingdom
November 29, 2015
Inconvenient and uncomfortable
Waking distance to Times Square
We had booked a 'newly renovated superior' room and we were extremely disappointed by the room we had. It was a box, had no clear glass windows to see outside, and carpets were unclean with stains on them. Bathroom was a fair size though. We had two small children with us and the booking didn't allow us to select a child under the age of two. Upon requesting a baby cot on our arrival we were told that there was not a single one available. Although location was good it was highly inconvenient to get taxis. A large group of hotel guests were cueing up outside the entrance waiting for taxis and when none were appearing our way we were asked to follow one of the hotel staff to another spot to locate taxis. While this was a kind gesture for the staff member to take us elsewhere to hail a taxi, the location we were taken to was not any better and we ended waiting more than 25mins for a taxi and could have just walked to our destination in that time. I appreciate that staff tried to manage to guests and hotel as best as they could while it was undergoing renovations, but we should have been informed/notified of these works in advance. All in all I would be very unlikely to stay here again.

Hon L.
November 27, 2015
staff are helpful
price, location & clean
it is very pleasant & we will book this hotel again if we are in HK.

ma. C.
November 23, 2015
Midweek in Hongkong
Cleanliness, Comfort and Staff
It was very good. We love the room and the view to the room given to us. The pillows and the beddings were very comfortable. The staff were very helpful despite the challenging language barrier. We like the fact that they call the taxi for their guests - it makes travelling easy for us since it is difficult to get a taxi around the area. If there is anything that I like the least about this hotel is its location, it is in the outskirt of most of the establishments that one would usually visit. You have to walk quite far to get to restaurants and shops. But overall it was a very good experience.

Chan C.
Hong Kong
November 20, 2015
Room has no light!
efficient staff

Koh J.
November 19, 2015
Bus transport

Jason L.
United States
November 18, 2015
Location was not that good for Family with kids
Service, Shuttle bus, Price
It was a okay stay at the hotel due to some construction at the hotel lobby. We cannot access the elevator from the 1st floor so we had to walk one floor before we can access them. But overall was okay. Breakfast was so so but the shuttle bus they provide was very good.

Albert T.
November 16, 2015
Great Value
Clean, Spacious Room, Easy Access to Trams
It was a pleasant stay. We appreciated the upgrade to family room when we checked in. Our children were too young to walk 5-10 minutes for food, so we hopped on the tram and found lots of shops within a few stops. Love its proximity to Causeway Bay where one can find all the shops and eateries. We did not use the shuttle service, as it was a bit hard to follow the schedule with young children, but taxi fares to go to nearby places like Peak Tram, Ocean Park etc were not too costly. Definitely a good hotel to choose when travelling with young children.

Salisa C.
November 16, 2015
clean helpful staff
nice location clean and convenient
Great but a bit expensive during tradeshow period