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Very good 7.4
Based on 1721 reviews

Recent customer comments

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Very good

based on 1721 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.0
  • Location 7.2
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.4
  • Food/Dining 6.6
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Razid S. from Singapore
Families with young children
Stayed 6 nights in November 2015
Good location
Location, prompt service. helpful staff
Reviewed December 01, 2015

Reena P. from United Kingdom
Families with young children
Stayed one night in November 2015
Inconvenient and uncomfortable
Waking distance to Times Square
We had booked a 'newly renovated superior' room and we were extremely disappointed by the room we had. It was a box, had no clear glass windows to see outside, and carpets were unclean with stains on them. Bathroom was a fair size though. We had two small children with us and the booking didn't allow us to select a child under the age of two. Upon requesting a baby cot on our arrival we were told that there was not a single one available. Although location was good it was highly inconvenient to get taxis. A large group of hotel guests were cueing up outside the entrance waiting for taxis and when none were appearing our way we were asked to follow one of the hotel staff to another spot to locate taxis. While this was a kind gesture for the staff member to take us elsewhere to hail a taxi, the location we were taken to was not any better and we ended waiting more than 25mins for a taxi and could have just walked to our destination in that time. I appreciate that staff tried to manage to guests and hotel as best as they could while it was undergoing renovations, but we should have been informed/notified of these works in advance. All in all I would be very unlikely to stay here again.
Reviewed November 29, 2015

Hon L. from Canada
Stayed 3 nights in November 2015
staff are helpful
price, location & clean
it is very pleasant & we will book this hotel again if we are in HK.
Reviewed November 27, 2015

ma. C. from Philippines
Stayed 2 nights in November 2015
Midweek in Hongkong
Cleanliness, Comfort and Staff
It was very good. We love the room and the view to the room given to us. The pillows and the beddings were very comfortable. The staff were very helpful despite the challenging language barrier. We like the fact that they call the taxi for their guests - it makes travelling easy for us since it is difficult to get a taxi around the area. If there is anything that I like the least about this hotel is its location, it is in the outskirt of most of the establishments that one would usually visit. You have to walk quite far to get to restaurants and shops. But overall it was a very good experience.
Reviewed November 23, 2015

Chan C. from Hong Kong
Business travelers
Stayed 3 nights in November 2015
Room has no light!
efficient staff
Reviewed November 20, 2015

Koh J. from Singapore
Business travelers
Stayed 2 nights in November 2015
Bus transport
Reviewed November 19, 2015

Jason L. from United States
Families with young children
Stayed 7 nights in September 2015
Location was not that good for Family with kids
Service, Shuttle bus, Price
It was a okay stay at the hotel due to some construction at the hotel lobby. We cannot access the elevator from the 1st floor so we had to walk one floor before we can access them. But overall was okay. Breakfast was so so but the shuttle bus they provide was very good.
Reviewed November 18, 2015

Albert T. from Malaysia
Families with young children
Stayed 3 nights in November 2015
Great Value
Clean, Spacious Room, Easy Access to Trams
It was a pleasant stay. We appreciated the upgrade to family room when we checked in. Our children were too young to walk 5-10 minutes for food, so we hopped on the tram and found lots of shops within a few stops. Love its proximity to Causeway Bay where one can find all the shops and eateries. We did not use the shuttle service, as it was a bit hard to follow the schedule with young children, but taxi fares to go to nearby places like Peak Tram, Ocean Park etc were not too costly. Definitely a good hotel to choose when travelling with young children.
Reviewed November 16, 2015

Salisa C. from Thailand
Business travelers
Stayed one night in November 2015
clean helpful staff
nice location clean and convenient
Great but a bit expensive during tradeshow period
Reviewed November 16, 2015

Salisa C. from Thailand
Business travelers
Stayed 3 nights in November 2015
clean convenient
nice location clean room
great but a bit expensive during tradeshow period.
Reviewed November 16, 2015