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Very good 7.4
Based on 1712 reviews

Recent customer comments

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Very good

based on 1712 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.9
  • Location 7.2
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.4
  • Food/Dining 6.6

Kitson H.
December 31, 2014
Good location
Location, bus services and given a local smart phone
Generally we are happy with the stay. The location is good and they provide bus services to all point of interest. We are also given a smart phone so that we can use wifi everywhere in Hong Kong. Room cleanliness is well keep. Basically we are happy with the Hotel.

Michelle C.
December 30, 2014
Not near to mtr station
Clean and proper hotel but not near to mrt station. They provide free shuttle svc though.
Overall is good.

Jonathan S.
United Kingdom
December 27, 2014
Cramped, loud, hectic but good room
Value for money, nice renovated room, walking distance to Causeway Bay
The check-in experience was not pleasant, lots of guests, hectic and loud in the lobby. Check-in staff were not great but the rest quite helpful. We almost decided to leave the hotel but ended up not bothering, and was so surprised with how good to room is - newly renovated. For the price we paid, it was worth it, but you may consider paying a bit more staying at a nicer environment.

Lim H.
December 23, 2014
enjoyable stay
free hotel shuttle service , nearby bus & mrt station and shopping
Enjoyable. Good view overlooking the race course

Cynthia A.
December 20, 2014
Free portable Wi-fi
Free portable wi-fi, comfort, service
The hotel is located very near to Causeway Bay (walking distance) and the heart of Wanchai. Behind the hotel is a cemetery but once you are inside the hotel, this is not noticeable. The hotel provided us with a free mobile phone that acts as our Wi Fi hotspot. We were then able to go around HK with internet connection at hand. The phone also allows us to make free local calls, as well as free calls to some countries including Singapore. The service was good. Initially our room was located right behind a lift shaft so it was noisy. We requested a change and the staff provided us with a new, quieter room. The room size is small (standard / typical HK), but it was comfortable and clean. It would have been a perfect stay if not for noisy guests who made a lot of noise at the corridor.

Shamine W.
December 20, 2014
Overall the stay is not bad.
Clean, good service, shuttle bus provided to Causeway bay MTR
Overall, the stay was pleasant. Although the room is smaller than what we have expected, it was still big enough for us to put two luggage in it and do packing. The hotel also provided shuttle bus services to Causeway bay MTR station at 30-minute intervals. Even if we have missed the bus, the MTR is only a 10 minute walk away.

Chamberlain K.
United Kingdom
December 18, 2014
Good and bad about the Cosmopolitan
The hotel was clean and functional. Because of the remote location, the shuttlebus was handy. The staff were generally very efficient.
My stay at the Cosmopolitan was OK. But beware reception staff who try to up-sell the standard room and breakfast to you on views and size. I fell for this trick and it cost me an extra $800 HKD. They know you are tired when checking in and take real advantage of this fact. The 'enhanced' room is hardly any larger with no additional facilities that I could spot and the views distant at best (there's a huge 6 lane highway outside the hotel, so the views not that impressive). The breakfast is completely lacking in decent Western food and can hardly support its claim of boasting international Cuisine. Aside from that, the beds are comfortable and the rooms are clean. On the two days I stayed, unfortunately there was a hotel wide issue with the water supply for flushing the toilets and nobody apologised about this when I was checking out.

chan P.
December 17, 2014
hong kong stay
location, airport transfer service, clean
Stayed for 6 nights, quite pleasant

Kai P.
December 12, 2014
Free shuttle bus, cleanliness, comfort room
Nice Hotel, great stay

Kai P.
December 12, 2014
Nice Hotel, but a little bit far away from central
Cleanliness, comfortable, Free shuttle bus
Great stay for 3 nights, but it not really near to Wan Chai MTR. So, probably to take the shuttle bus at Time Square or Hong Kong Station.