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Very good 7.9
Based on 4534 reviews

Recent customer comments

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Very good

based on 4534 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.6
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.2

December 05, 2013
Location, good wifi and clean rooms

Vincent L.
December 04, 2013
room is small but generally present. Location is easy accessible but lack of major shopping malls around.

Danielle S.
December 04, 2013
Conveniently located near MTR
Perfect location, clean rooom, good price
Perfect location to take the MTR and visit the whole town. Also walking distance from lots of things to see in Hong Kong.

Huixin S.
December 03, 2013
Value for money and near to night market
Value for money, along Jordan Road, fast internet
For Hong Kong's hotel, this hotel is value for money and the size is reasonable. They have good TV channels which show many good mix movies (english show and local show). The hotel provides fast and free internet. The staffs there can speak good english which we were very happy as they could understand our enquires. Concierge was very helpful; good and cheap massage and food were recommended to us. The hotel is near night market. We strongly recommend you to stay at Eaton Hotel if you are looking for comfortable stays.

mark P.
United Kingdom
December 02, 2013
Big price, small room
Not at all
Most I've paid for a room in HK and the smallest room I've ever had. No room anywhere to put a suitcase, so stood one suitcase in the corner, so had to squeeze past to go round the bed, and the other suitcase on the other side of the bed. I was amazed just how small it was. Hugely disappointing. On our last but one day we found a dead cockroach in the room. First time I've had one in HK and I've stayed many places. They offered to send us a bottle of wine (which costs £5 in the UK) and to move us to a room opposite of the same size. So their uncleanliness would leave us to the inconvenience of packing up 6 days worth of clothes, toiletries etc. When I turned down the cheapo bottle of wine and after numerous phone cals, they offered us an upgraded room. The air con was on supercold and would not turn down. By then we had given up asking and lived with it. To add insult to injury: There was a £10 charge for the free wifi. They said we had logged onto high speed internet one day but neither if us could remember doing it. I paid the £10 to get the hell out and go to the airport. I didn't have time to have a standoff at 6am. They used my email address from my check in (no box to tick to stop sales material being sent to you) to enrol me in the 1869 Club (or whatever) and within a couple of days got 3 emails including a questionnaire, until I less than politely emailed back. Misuse of customer information. Look at our problems and you may put it down to a one off. But my most disappointing hotel stay ever in Hong Kong. I won't be using THE EATON again. Top tip: for local flavour, visit the Chinese eatery opposite for breakfast.

linda R.
December 01, 2013
great shopping, public transport system
proximity, cleanliness &comfort
We had a great stay at this hotel, it was clean and very comfortable even tho the suite size was on the small size. We where close to shopping and the transport system was great, why cant other countries get it right

Meiling J.
United States
December 01, 2013
Easy access to public transportation, restaurants and shopping
Check in was smooth, though arrived at 11am, staff was accommodating to find me a room for early check in instead of till after 3pm. Easy access to public transportation. Timsum in the hotel restaurant was fantastic. The bed is comfortable and clean, though the room is a little small.

November 30, 2013
overall the hotel is value of money .
location,food,public transport
i just stay at one night but overall is consider good.

November 29, 2013
family fun
nice design. clean and nice location
i like the hotel and the staff is friendly. close to shopping area.nice location within the city proper. clean room and nice bathroom. i recommed this hotel for a family.

November 27, 2013
Enjoyable and comfortable stay
Big bed, attentive staff at the club lounge and helpful concierge staff.
Excellent for family or business. Near to MTR station. Lots of good street food and restuarant around. Child friendly.