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Very good 7.9
Based on 4526 reviews

Recent customer comments

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Very good

based on 4526 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.6
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.2

christophe G.
January 26, 2016
Nice stay. Will go back for sure when in HK

Peh H.
January 26, 2016
Great Service
Service, Location, Comfort
Comfortable stay and service staff were really thoughtful and helpful.

Renee S.
United Kingdom
January 21, 2016
Good hotel, not the best but certainly not worst
Best 3 things - location, free wifi phone provided, excellent airport links
As a single female I wanted to feel central & safe - which I did at the Eaton. Great location, walkable along busy Nathan Rd (even early hours) to Vic Harbour and close to the Night, Jade and Ladies markets. I took a cheap HK$33 A21 bus from the airport (Stop No.10) which was easy. Return leg I got the free Hotel Shuttle bus to Kowloon in-town Airport check-in station, before doing a final day of exploring, minus suitcase! Eaton service was good, slightly sporadic eg. no one offered to take my suitcase up to room after check-in. “Smart” rooms are small - even as a single traveller with 1 suitcase I struggled to place it where it wasn’t a trip hazard. Arriving Xmas afternoon I had an evening nap, woke at 2am and made a cuppa. The kettle was faulty and strong burning fumes filled the room. I notified Concierge and an attendant came up, I was quickly transferred to another room with apologies. I requested a non-Smart Room this time and was given a much nicer, traditional layout (Deluxe room?) with separate bathroom. As I was ill with flu/jetlag for much of my 3-4 day stay, this room made my visit much more comfortable. The free Smartphone was very useful, I didn't use it for calls/tourist info (hesitant to access my personal Facebook/WhatsApp accounts on it) however it gave a useful Wifi link to my own iPhone, so I kept in touch with friends and posted pics wherever I was day or night which I loved. Main St Café breakfast was ample for me (tea/coffee, fruit, yoghurt, muffin/croissant) with excellent service by the lovely Chinese lady. Price wise I think £150/night is highish, however is on par or slightly cheaper than other 4* hotels I looked at. It's worth noting I’ve received better customer service elsewhere (eg. 4* Hol Inn New Delhi, where staff were always smiling, prompt and couldn't do enough for me) however I can't compare other HK experiences as this was my first visit. Overall for somewhere comfortable and central I’d certainly recommend staying at the Eaton.

Henry G.
January 20, 2016
comfort for value with high hong kong standard
good location, easy access and friendly staffs
Easy to acess for shopping, dining. walking distance to metro....overall value for money.

Michelle M.
January 17, 2016
Great apartment for families
The phone the hotel provided to take out with us and use anytime during our stay

Jessie L.
January 15, 2016
Great stay!
Good and safe location,clean room,friendly staff
5 mins walk to Jordan mtr,good and safe hotel location,near to temple street and food eateries,friendly staff,reasonable room size compare to other hotels and clean hotel room! I will def stay at the hotel again!

January 14, 2016
Good location
good location, Staff Performance, room comfort

Murat G.
January 14, 2016
Good trip
People clean good location

Murat G.
January 14, 2016
Good trip
Clean convenient warm

Su H.
January 11, 2016
clean good service and location is good